Lead Sales Associate

KEEN Footwear•Portland, OR

4d•$21

About The Position

The Lead Sales Associate helps create the ultimate retail store fan experience. This role is responsible for carrying out day-to-day action plans to ensure stellar sales floor operations and foster a safe environment for store employees and customers (fans).

Requirements

High school diploma or GED equivalent is required.
Two years of experience in a retail environment with one year in a management, supervisory, or lead capacity preferred.
Ability to foster teamwork and manage conflict within a small retail environment.
Ability to develop and mentor employees.
Sound decision making and problem-solving skills
Strong verbal and written communication skills.
Strong customer service skills.

Nice To Haves

Bachelor's degree is preferred.
Experience in the footwear industry preferred.

Responsibilities

Provides outstanding customer service by greeting and assisting customers in friendly and professional manner.
Ensures staffing needs are met by adhering to rest and meal break schedules and check that sales floor is adequately covered.
May act as store manager on an ad hoc basis.
Assists with accurate weekly cycle counts, product infill receiving and outboard shipment processing.
Trains and mentors junior store staff on matters of professionalism, product expertise and selling techniques.
Leads staff on metrics and standards that support positive customer engagement.
Supports visual merchandising concepts according to the marketing calendar.
Ensures that store presentations reflect standards set in visual merchandising manuals.
Acts as keyholder and assists with store opening and closing duties such as cash management and banking deposits.
Handles product issue resolution and accommodates customer needs when appropriate.
Supports management with the development, implementation, and tracking of corporate-wide sales and promotional events in retail stores.
Helps communicate promotional events to staff.