The Lead Sales Associate will serve as a high-performing sales leader on the front-of-house team, supporting the Assistant Manager in achieving revenue and membership growth goals, driving KPIs, and mentoring less experienced sales staff. The Lead role is both individual contributor and team leader — expected to consistently hit sales targets, assist in studio operations, and elevate the overall sales culture at the Uptown studio. Sales & Revenue Generation Be one of the top revenue producers in the studio, consistently converting leads into memberships and renewals. Lead by example in achieving daily, weekly, and monthly sales quotas (e.g. appointments per day, conversion rates, DPM). Manage and monitor the appointment book / OrangeBook: highlight, follow-up, confirm, and ensure full utilization. Coordinate waitlist follow-ups and ensure high-quality lead nurturing. Assist the Assistant Manager with corporate wellness outreach, partnerships, school/organization engagement, and community events. Support marketing initiatives, local promotions, and community events to generate inbound leads. Leadership & Coaching Mentor, train, and onboard new and less experienced Sales Associates on guest onboarding, sales scripts, objection handling, and customer experience. Monitor and elevate team performance on KPIs, providing constructive feedback, coaching, and encouragement. Collaborate with Assistant Manager to identify training gaps, propose improvements, and implement best practices. Front Desk & Studio Operations Assist with front desk duties: greeting members and guests, answering calls, scheduling studio previews, and processing transactions. Conduct studio tours / “intros” for prospective members; work closely with coaches to guide prospects through their first class experience. Respond promptly and professionally to member inquiries, concerns, and feedback. Oversee daily studio standards: cleanliness, organization of lobby and retail areas, following cleaning checklists, and ensuring a premium environment. Support opening, closing, and shift transition tasks as needed. Administrative & Reporting Track, analyze, and report on key sales metrics (e.g., appointments, conversion, retention). Assist in preparing sales forecasts, projections, and assist in budgeting/planning discussions with the Assistant Manager and other leadership. Maintain accurate lead, prospect, and membership records using the OTF sales system or studio CRM. Support membership renewal campaigns, retention strategies, and member engagement initiatives.