Lead Sales Associate OC, CA Job 168.26

Dunn-Edwards Paints•Irvine, CA

1d•Onsite

About The Position

Lead Sales Associates at Dunn-Edwards deliver and model customer service that offers a distinctive shopping experience for both homeowners and professionals. Your responsibilities as a Lead Sales Associate include demonstrating outstanding customer service and selling skills, continuously learning about the coatings industry, keeping sales floor stocked with merchandise, organizing the sales floor and stock areas, acting as a role model for Store Sales Associates on all aspects of the job, and building trusted partnerships with our painting professionals. Lead Sales Associates interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions. In addition, the Lead Sales Associate is responsible for upholding Dunn-Edwards’ store vision of fast and reliable service, while ensuring that the store is well stocked and maintained. Lead Sales Associates continuously learn about the industry, products and services through Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, as well as building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow.

Requirements

Ability to communicate clearly both written and verbal
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to read and write English for safety purposes
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute percentages and analyze report data and statistics
Ability to operate Point-of-Sale computer system and complete cash transactions accurately
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Valid driver’s license is required

Nice To Haves

Bilingual is a plus

Responsibilities

Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs
Ensure delivery of product as needed meets both Dunn-Edwards’ and customers’ quality and service expectations
Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand
Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale
Adhere to company safety standards at all times
Clean and maintain all areas of store and equipment as assigned
Assist with maintaining proper merchandise inventory levels
Stock and merchandise products according to planogram
Drive store improvements in designated key performance metrics
Operate company vehicle to conduct store business
Meet expectations of core competencies related to the position: Customer Focus, Attention to Detail, Problem Solving, Initiative and Teamwork
Additional duties as assigned
Demonstrating outstanding customer service and selling skills
Continuously learning about the coatings industry
Keeping sales floor stocked with merchandise
Organizing the sales floor and stock areas
Acting as a role model for Store Sales Associates on all aspects of the job
Building trusted partnerships with our painting professionals
Interacting with customers via phone and in-person to offer expert advice
Processing and completing transactions
Upholding Dunn-Edwards’ store vision of fast and reliable service
Ensuring that the store is well stocked and maintained
Continuously learning about the industry, products and services through Dunn-Edwards Learning Network and various job certification programs