Lead Sales Associate

Wings Program•Niles, IL

16d•$17

About The Position

The Lead Sales Associate is responsible for assisting the Resale Store Manager. The Lead Sales Associate performs the duties of the Sales Associate and acts in a lead capacity in the absence of the Store Manager. Key Responsibilities: Create and maintain a positive, professional work environment Provide exceptional customer service Motivate sales staff to achieve net profitability goals Understand WINGS and Store policies and procedures Ensure consistent pricing with the other WINGS stores, per pricing from the Logistics Center Under the direction of the Manager, perform daily inspections of all store departments to ensure proper inventory replenishment Provide excellent communications within the store Ensure communications from Manager are delivered to all staff in a timely fashion Open and close the store under specific direction of the Resale Store Manager or Chief Operations Officer During weekly interaction inform Resale Store Manager of any problems or issues with staff and/or volunteers Complete, on a timely basis, all administrative work as assigned by Manager In the absence of the Manager, ensure staff and volunteers are supported and have the resources to perform their jobs Perform additional duties typically performed by the Store Manager in their absence

Requirements

Two years of retail experience, which includes customer service
Associates Degree preferred, but not required
Bilingual preferred
Professionalism: Strong and timely written and verbal communication skills
Commitment to diversity, equity, and inclusion
Excellent time management
Excellent proactive planning
Willing to report to work on short notice in the absence of proper store coverage
Willing to work weekends and holidays as needed
Patience in working with a diverse (volunteer and staff) workforce.
Strong problem-solving abilities; ability to be decisive in unpredictable situations
Good computer knowledge (Word, Excel, and retail applications)
Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to: lifting up to 35 pounds using both hands/arms on a regular basis and standing for 8 hours

Nice To Haves

Associates Degree preferred
Bilingual preferred

Responsibilities

Create and maintain a positive, professional work environment
Provide exceptional customer service
Motivate sales staff to achieve net profitability goals
Understand WINGS and Store policies and procedures
Ensure consistent pricing with the other WINGS stores, per pricing from the Logistics Center
Under the direction of the Manager, perform daily inspections of all store departments to ensure proper inventory replenishment
Provide excellent communications within the store
Ensure communications from Manager are delivered to all staff in a timely fashion
Open and close the store under specific direction of the Resale Store Manager or Chief Operations Officer
During weekly interaction inform Resale Store Manager of any problems or issues with staff and/or volunteers
Complete, on a timely basis, all administrative work as assigned by Manager
In the absence of the Manager, ensure staff and volunteers are supported and have the resources to perform their jobs
Perform additional duties typically performed by the Store Manager in their absence