Lead Safety Program Manager, Trust & Safety - USDS

Tiktok • San Jose, CA

78d • Hybrid

About The Position

We are seeking a Lead Safety Program Manager to join the Trust and Safety team. As a Lead Safety Program Manager, you will lead a team of Safety Program Managers and report to the Head T&S Programs, developing and driving impact across core operational priorities and cross-functional initiatives. You will take ownership of complex T&S programs so as to uphold our commitment to keep our online community safe, working closely across a broad range of disciplines, including Product Management, Engineering, Data Science, Legal, Operations, Customer Support, and Rapid Response teams. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities

• Lead and mentor a team of Safety Program Managers who are responsible for ensuring operational support of critical business priorities across T&S operational workflows.
• Develop success metric frameworks that quantify the impact of safety program management and enable optimal operational agility.
• Align on shared goals and dependencies with product management and product operations leads who are responsible for securely deploying effective safety strategies into the USDS environment.
• Articulate complex Trust & Safety strategies in a clear and cohesive manner and align technical and non-technical stakeholders, across many disciplines and diverse regions/work cultures, behind them.
• Manage executive leadership communications and reporting, distilling critical updates on safety programs status, risks/issues, business impact, and recommendations.

What This Job Offers

• Career Level: Manager
• Industry: Broadcasting and Content Providers
• Number of Employees: 5,001-10,000 employees