Lead RN Coordinator Patient Logistic Center

HCA Healthcare•Tamarac, FL

About The Position

Introduction We are seeking a(an) Lead RN Coordinator Patient Logistic Center with HCA Healthcare to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with us! Benefits HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. We are seeking a(an) Lead RN Coordinator Patient Logistic Center for our team to be an innovator. HCA Healthcare partners with Harvard Pilgrim Institute and the CDC to use our data from more than 26 million patient encounters each year to impact the industry. Come build your career with us! The HCA SFL Transfer Center handles the patient movement and logistics for HCA hospitals and free-standing emergency rooms across the division. Our mission is to assist in the clinical placement and movement of critical patients both into and out of our facilities providing timely access to care for our patients when minutes matter the most. The Transfer Center is staffed 24/7 with seasoned clinical professionals who collaborate between physicians, hospitals and other immediate health care settings to coordinate the timely movement of high acuity patients such as STEMI, stroke, trauma, neonatal care and so forth. Job Summary and Qualifications

Requirements

Proficient in job responsibilities of transfer coordinator
Proficient in job responsibilities of a centralized patient placement coordinator
Strong working knowledge of all EMTALA regulations
Prior customer service experience
Knowledge of patient transfer related state and federal regulations
Excellent communication and interpersonal skills including the ability to communicate with employees, clients, and others
Ability to set and follow priorities
Character to maintain strict confidentiality
Ability to self-manage by taking responsibility to initiate, assess, and take action as well as the ability to function calmly in stressful situations
Knowledge of basic hospital services
Ability to multi-task with multiple computer systems
Positive, enthusiastic, helpful personality
Graduate from an accredited school of nursing
Minimum 5 years of healthcare experience (required) Critical Care or Emergency Department experience preferred

Nice To Haves

Bachelor of Nursing preferred
Prior management/ supervisory experience in a healthcare related field preferred

Responsibilities

Oversees daily operations consistent with the departmental goals
Monitors orientation of new staff through collaboration with preceptor
Completes initial review of service inquiries and recoveries and communicates results with TC leadership
Serves as the primary point of contact (while on duty) in the absence of TC leadership
Assists management with scheduling and covering open shifts
Responsible for QA/QI of data, phone calls, and reports
Assists with staff communication, provides updates and maintains standards
Strives to improve current operations by identifying inefficiencies
Meets with leadership regularly to effectively communicate and resolve issues
Works as a liaison between staff and leadership
Maintains the Transfer Center documentation system by updating locations and providers as required
Exercises good judgment in the absence of detailed instructions or in an emergency situation
Sets a good example for staff by adhering to all office policies and maintains a positive attitude
Brings problems or issues to leadership's attention in a timely manner
Plays a vital role in emergency operations
Assists in data collection, monitoring, evaluation and analysis of data
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
All other duties as assigned
Monitors the call queue for the Transfer Center

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.