RN /REGISTERED NURSE - LEAD RN CASE MANAGER

Beebe Healthcare•Lewes, DE

About The Position

The RN Case Manager Lead plays a pivotal role in overseeing the comprehensive practice of case management across diverse healthcare settings, including inpatient, clinics, and the Emergency Department. This role spans the entire continuum of care, from preadmission to post-discharge, ensuring patients achieve their care goals efficiently and effectively. Key responsibilities include: Coordinating care with the multidisciplinary healthcare team to optimize patient outcomes. Leading case management activities, including staff recommendations, space utilization, and performance improvement initiatives. Overseeing and mentoring case management processes, from assessment and care planning to resource referral, psychosocial counseling, and discharge planning. Ensuring all activities adhere to social work professional standards, hospital policies, and external regulatory requirements, aligning with the hospital’s mission. This leadership position emphasizes efficiency in resource utilization, timely goal achievement, and maintaining the highest quality of care, making it a cornerstone for hospital performance and patient satisfaction.

Requirements

2-3 years of Case Management experience in acute care setting preferred.
Clear Communication Skills Both Written And Verbal
Able To Keep Confidential Information Regarding Patients, Team Members
Able To Withstand Crisis Situations
Has Skills To Provides Customer Service To Patients, Team Members And Visitors
Knowledge And Experience With Electronic Health Records
Experience With Excel, Power Point, Word, Visio, Etc.
RN - Registered Nurse
Bachelors degree in nursing

Nice To Haves

Previous leadership experience preferred.

Responsibilities

Collaborates with the case management and healthcare team to coordinate processes including oversight of assessment/reassessment, care planning, psychosocial counseling, discharge planning, resource referral, patient education related to social/finance/behavioral issues, LOS management, documentation.
Integrates services into the primary function of the department and with services of other departments/functions.
Uses collaborative approach in relations with other departments and staff to actualize responsibilities; assures a customer service approach in all activities.
Serves as a role model for professional commitment, professional behavior, and effective problem-solving.
Identifies staffing needs, orients, assigns and schedules staff to ensure availability of social work services days, weekends, and evenings.
Assesses and recommends space and resource needs for case management staff.
Provides informal supervision and serves as a resource to all staff on complex and/or long stay cases, entitlement programs, insurance requirements, community resources, guardianship issues, psychiatric commitment, abuse and neglect and hospital policy.
Assures development of staff through supervision, staff meetings and educational opportunities; assures completion of annual compliance education and assures skills necessary to age appropriate, culturally sensitive care.
Develops/maintains/revises policy and procedure pertinent to social work activities.
Participates in organizational committees, task forces and other meetings as assigned, to assist the organization in meeting its goals.
Ensures that standards of practice follow corporate compliance guidelines, acts in an ethical and legal manner, and assures that all actions are in the best interest of the hospital. Helps assure satisfactory results of accreditation surveys and licensure reviews by DHSS and TJ. Helps with through put and serves as a resource to other members of the case management teams.
Attends rounds on all units to assess outliers to reduce the length of stay while providing patients with the appropriate resources.