Lead, Revenue Systems & Process

International Justice Mission • DC

80d

About The Position

International Justice Mission (IJM) is seeking a Lead, Revenue Systems & Processes to build streamlined processes for the fundraising team and scalable systems architecture to support revenue growth and enhance donor experience. This role will report to the Head of Strategic Partnerships Operations and will closely partner with the CRM applications team. The position is hybrid (onsite Tuesdays & Thursdays) for candidates located in the Washington, DC area or remote for non-local candidates. Candidates must have the right to work in the US.

Requirements

• Undergraduate degree is required; Master's degree is preferred.
• 3+ years in a process/systems analyst role.
• Proven experience building and scaling processes & systems in growing non-profit or for-profit organizations.
• Experience working in the technology sector is preferred.
• Deep expertise in Salesforce.com and ecosystem tools is required.
• Salesforce.com administration experience required.
• Experience administering Salesforce.com ecosystem tools like LinkedIn Navigator, Cadencing, and Marketing Automation tools preferred.
• Strong collaboration and communication skills both written and oral.

Nice To Haves

• Experience and enjoyment working in a fast-paced, high growth, dynamic environment.
• High emotional intelligence, know how to work with different teams to inspire, drive accountability, and outcomes.

Responsibilities

• Proactively identify gaps or opportunity areas to create or optimize processes and systems to drive productivity, revenue growth, and scalability.
• Gather feedback from the fundraising team on their user experience and optimize productivity.
• Streamline and enhance fundraising and cross-functional collaboration processes.
• Build a scalable revenue technology stack to align with fundraising strategy while optimizing for productivity and consistency.
• Drive Salesforce.com and ecosystem tools adoption and leverage new features.
• Own process and systems improvement roadmap and serve as the primary interface to the CRM applications team.
• Initiate projects or enhancement requests, deliver systems requirements, and collaborate with CRM applications team for implementation.
• Own revenue user testing, launch, and enablement plan.
• Field requests, inquiries, and issues related to processes and systems.
• Execute on mass data import, update requests, campaign management processes.
• Drive strong data hygiene by leading on revenue data governance policy, process, and automation efforts.
• Create and maintain revenue process and systems documentation and policies.
• Deliver new hire onboarding and ongoing systems and process training to the fundraising team.

Benefits

• Comprehensive Medical/Dental/Vision benefits
• Monthly commuter and parking benefits in the DC metro area
• Retirement benefit options
• Paid leave starting at 23 days
• 12 holidays (plus early release the day prior)
• Daily, quarterly, and annual community spiritual formation
• Robust staff care resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees