Lead Retail Sales Technician

Asurion • Maple Shade, NJ

16h • Onsite

About The Position

The Lead Retail Sales Technician role at uBreakiFix (an Asurion company) is a pivotal position focused on both technical repair and team leadership. This role requires an individual with a knack for fixing technology and a passion for helping customers, combined with the ability to lead a team to achieve and exceed goals. The successful candidate will deliver top-notch tech and customer service, while also fostering the professional and personal growth of their team members and driving their own career advancement. Asurion is a global tech solutions industry leader, providing services from cellphone insurance to repairs for various electronic devices, serving nearly 300 million customers worldwide. The company operates with core values encapsulated in 'The Asurion Way': Customer First (empathetic, helpful, simple interactions), One Team (collaboration, humility, diverse viewpoints), Divine Discontent (proactive problem-solving, scaling success), and Act with Integrity (ownership, trust, doing what's right).

Requirements

• Previous experience in customer service or retail sales in a supervisory position – at least 1 year.
• Previous experience with product service support or technology repair with inventory management skills – at least 6 months.
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• Motivation to meet and exceed evolving key performance goals.
• Ability to quickly adapt in an ever-changing environment.
• Flexibility to work retail store hours including weekends and holidays.

Nice To Haves

• High school diploma or equivalent

Responsibilities

• Showcase your tech skills by diagnosing and repairing all electronic devices, ensuring best in class quality in every fix.
• Be the face of customer service excellence, guiding your team to use product knowledge and sales tactics that embody our Serve, Solve, Sell™ philosophy in every interaction.
• Balance different front and back of house responsibilities.
• Step into leadership as you supervise, train and coach our tech experts, standing in as store manager when needed, and driving team success with enthusiasm.
• Maintain high standards by overseeing service-level agreements for repair turnaround times and ensuring all work orders are addressed by the end of each day.
• Innovate and organize by managing inventory, overseeing buybacks and return authorizations, and ensuring safety standards are met with the proper use of PPE supplies.

Benefits

• Starting Pay: $20.90 per hour + earn unlimited sales and repair incentives.
• A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Access to ongoing training, and professional development opportunities to elevate your career and support your goals – that includes tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees