Lead Retail Sales Associate (Electronics Repair)

Asurion Corporation•Columbus, OH

36d•$19•Onsite

About The Position

Our Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. Apply today to join uBreakiFix team to Serve, Solve, and Sell with us. Starting Pay - $19.00, per hour + uncapped sales & repair incentive potential Average incentive potential of $598/month, with unlimited earning potential! Don't miss this chance to be part of something big at our retail stores. Gain new skills and certifications. Provide great customer service experiences. Bring your ideas to leaders. Receive unlimited monthly bonuses for great sales! Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values. Apply now if you are customer service-focused and enjoy troubleshooting and repairing tech devices. We are looking for people who are great at talking with customers and can make sales in a retail environment. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. This role is responsible for overall store operations, creating a great customer experience within our retail stores, and developing and coaching our expert technicians.

Requirements

1+ years of customer service/retail sales experience
6+ months of experience with product service support and technology repair
Effective verbal and written communication skills
Customer service skills
Motivation to meet and exceed evolving key performance goals
Technical, problem-solving, and organizational talents
Ability to work flexible retail hours, including weekends and holidays
Reliability and flexibility in difficult situations
The ability to quickly adapt in an ever-changing environment

Nice To Haves

1+ years of retail supervisory experience or equivalent (preferred)
High school diploma or GED (preferred)
Inventory supervisory experience; inventory counts, live inventory management or equivalent
Proficient in Microsoft Office with an emphasis on Excel

Responsibilities

Fix devices as needed (phones, tablets, and laptops)
Diagnose tech issues and conduct tests for quality device repair
Provide excellent customer service
Ensure team members use product knowledge and sales tactics that meet our 'Serve, Solve, and Sell' method with every customer interaction
Provide tailored tech repair and subscription coverage solutions to customers based on needs and opportunity
Supervise, train and coach tech experts
Stand in as store manager when needed
Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs
Ensure all work orders (WOs) are addressed by end of day (EOD)
Oversee all buybacks and return material authorizations (RMAs)
Manage back of house (BOH) and ensure new processes and procedures are followed
Order and manage inventory
Ensure PPE supplies are ordered and utilized, and safety standards are met