Lead Retail Sales Staff-Retail-Full Time

Pinehurst•Pinehurst, NC

About The Position

This position is for a lead Retail Associate with the Pinehurst Retail Team. The primary purpose of this position is to lead and train retail sales staff in giving exemplary customer service and maintaining a clean, stocked and well organized Shop. This position will also be tasked with training and maintaining of certain product mix throughout the year.

Requirements

High School diploma or General Education Degree (GED) and a minimum of 2 years of retail experience.

Responsibilities

Greet guests and provide excellent customer service.
Work with Retail Operations Manager and Retail Operations Supervisor on training and mentoring all new retail employees who will work in the Main Golf Shop.
Communicate with Retail Warehouse on all restocking needs by using the set inventory par levels.
Communicate with buying team on product needs that are not warehoused.
Coordinate with retail warehouse regarding damaged product or items that need to be retagged.
Participate in all Main Golf Shop inventories and recounts.
Participate in the basic recovery of the sales floor and adhere to merchandising standards to maintain a clean, neat and easy to shop environment.
Guide floor staff in best practices of stocking, sales floor recovery and customer service standards.
Ability to act as Manager on Duty during a shift for guidance of guests and staff in need of problem resolution.
Develop new ideas to drive sales through merchandise, contests, and events.
Must be proficient in the use of our POS System.
Understand Sales Goals and help to achieve set goals each period.
Assist guests with procedure of over the phone returns and exchanges.
Maintain all needs for supplies – shopping bags, gift cards, cleaning supplies, etc.
Assist with merchandising of satellite course shops.
Assist with PCC Member events as necessary
Assist with Corporate and eCommerce events, and inventories, as necessary