Lead Retail Sales Associate

San Manuel Casinos • Highland, CA

10d

About The Position

Under the direction of the Supervisor, Retail, the Lead Retail Sales Associate thrives on change and is a risk-taker who is highly motivated to make a difference. Models and leads strategic, catered, and best in class selling behaviors, and assists with maintaining operational excellence for the Retail department. Works side by side with fellow team members to ensure a memorable guest experience is always provided.

Requirements

• High School diploma or GED required.
• Minimum two (2) years of customer service experience required.
• Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management.
• Ability to meet or exceed sales, guest service standards.
• Comfortable working and speaking with the public.
• Basic computer skills in Microsoft Word, Excel and Outlook.
• Ability to maintain a positive and professional demeanor under stressful situations.

Nice To Haves

• Experience within the retail industry strongly preferred.
• Previous leadership experience preferred.

Responsibilities

• Assists the Supervisor, Retail in training Retail Sales Associates to achieving sales goals: leads by example and works along-side store team while modeling service and selling expectations; oversee business/operational expectations when Supervisor is unavailable.
• Responsible for assisting and overseeing Point of Sales transactions and confirms accuracy of all Point of Sales activities. Responsible to closeout registers of Retail team members at end of each shift. Communicates variance issues and submits discrepancies to Accounting in designated time-frame.
• Models and improves accurate store operations to optimize productivity and ensure compliance with all Department and enterprise policies and procedures, visual merchandising standards and product flow efficiency, to create an elevated guest experience.
• Maintains store cleanliness and health and safety measures.
• Conducts pre-shift huddles to ensure high level of communication throughout team.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED