Lead Retail Sales Associate

Sunnyside•Proctorville, OH

4h•Onsite

About The Position

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry, with a portfolio of in-house cultivated and manufactured brands. Their Sunnyside® dispensaries offer a welcoming, positive, judgement-free place to shop. Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through passionate employees, focusing on Social Equity and Educational Development (SEEDTM) to ensure equal opportunity. The company aims to revolutionize and lead the nation’s cannabis industry with a focus on quality, consistency, integrity, and professionalism, strictly adhering to regulations and promoting the clinical efficacy of cannabis. The Sunnyside Lead Wellness Advisor (also referred to as Lead Retail Sales Associate) is responsible for advising customers (recreational, medicinal, and caregivers) in selecting cannabis products and acting as an ambassador for the company's mission. This role sets the example in customer service, product knowledge, and state compliance, ensuring a best-in-class experience. Lead Wellness Advisors assist in onboarding and training new hires and uphold adherence to state and company rules and regulations. The role offers experience in leading and managing hourly teams (recruiting, onboarding, training, employee relations, coaching), building retail business fundamentals (scheduling, sales trends, reporting), and developing skills in conflict resolution, self-discipline, critical thinking, problem-solving, interviewing, talent selection, and talent management. It is a dynamic role combining problem-solving, teamwork, technical skills, and customer service.

Requirements

High School Diploma or equivalent.
1-2 years’ experience in customer service.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
Ability to learn and understand cannabinoids and how they interact with the human body.
Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
Must be 21 years of age or older to apply.
Must comply with all legal or company regulations for working in the industry.
Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Nice To Haves

Cannabis experience preferred

Responsibilities

Assist Wellness Advisors in customer consultations, handling standard questions or complaints.
Assist customers in product selection through education of different cannabis products and their varying impacts on the human body.
Apply effective selling and cross-selling techniques to build baskets.
Verify proper documentation, and ID for customers.
Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
Label and package customer orders.
Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
Investigate any cash, POS or product discrepancies and escalate/record appropriately.
Troubleshoot technical issues or glitches in POS system.
Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
Perform routine inventory counts of all products.
Ensure product stock is organized and meets compliance regulations.
Assist managers with organizing sales floor merchandise and product displays.
Ensure security measures and safety compliance in the store according to Company SOPs.
Assist in keeping the store an organized and clean environment for customers and team.
Assist with onboarding and training Wellness Advisors, including ensuring day-to-day compliance with all company policies, procedures, state, and local laws.
Escalate all employee relations issues in a timely manner to management.
Perform ad-hoc store opening and closing procedures such as preparing registers, managing morning, and closing inventory, and completing required inventory reports.
Complete shift checklists