Lead Retail Sales Associate

San Manuel Casinos • Highland, CA

5d

About The Position

Under the direction of the Supervisor, Retail, the Lead Retail Sales Associate, will thrive on driving results. Providing drive changes through modeling and teaching selling behaviors, assisting in maintaining operational excellence, driving revenue while being strategic and utilizing your critical thinking skills and taking pride in our enterprise. Supporting individually and side by side with your team to ensure a best-in-class experience to our guests while offering ongoing feedback to enhance your teams engagement. Marinating growth will drive positive performance results and help cultivate a winning team.

Requirements

• High School diploma or GED required.
• Minimum two (2) years of customer service experience and leadership required.
• Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management.
• Ability to meet or exceed sales, guest service standards.
• Comfortable working and speaking with the public.
• Basic computer skills in Microsoft Word, Excel and Outlook.
• Ability to maintain a positive and professional demeanor under stressful situations.

Nice To Haves

• Experience within the retail industry preferred.

Responsibilities

• Assists the Retail Supervisor in overseeing the Retail Associates in achieving department and enterprise goals that leads by example. Works individually and along-side the store team while modeling best in class service; partners and helps oversee the business expectations when the Supervisor is unavailable.
• Models and improves accurate store operations to optimize productivity and ensure to comply to all policy and procedures, visual merchandising standards and product flow efficiency to create an elevated guest experience.
• Responsible to assist and oversee Point of Sales transactions and confirm accuracy of all Point of Sales activities; Responsible to close out registers of the retail staff at the end of each shift; Communicate variance issues and submit discrepancies to accounting in designated time frame.
• Participates in Leader on Duty tasks and helps to ensure all training and deadlines by team and self are met and monitored on time.
• Conduct or assist in conducting pre shift huddles to ensure a high level of communication.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED