Lead Retail Customer Service Associate
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About The Position
The Lead Retail Customer Service Associate at FedEx Office is a pivotal role that encompasses a wide range of responsibilities aimed at ensuring a positive customer experience. This position requires a comprehensive understanding of the store's operations, including print, signs & graphics, and shipping services. The Lead Consultant is expected to engage with customers, take orders, provide pricing information, and recommend appropriate FedEx Office products and services. This role is not only about customer interaction but also involves managing production processes, ensuring quality control, and facilitating communication among team members across shifts. In addition to customer service, the Lead Consultant will take on leadership responsibilities, guiding team members during their shifts and assisting in training new staff. The role demands a proactive approach to problem-solving, particularly in addressing escalated customer issues. The Lead Consultant will also be responsible for operating advanced equipment, managing complex orders, and ensuring that all production jobs are completed accurately and on time. This position is essential for maintaining the operational flow of the store and ensuring that all customer needs are met efficiently. The Lead Consultant will also play a secondary role in coordinating shipping services, which includes advising customers on shipping methods, preparing goods for shipment, and maintaining inventory of shipping supplies. This multifaceted position requires a blend of customer service skills, operational knowledge, and leadership capabilities to drive the success of the store and enhance the overall customer experience.
