Lead Retail Associate

The Cannabist Company•Denver, CO

4d•$21•Onsite

About The Position

The Lead Retail Associate (“Shift Lead”) provides an exceptional experience for all customers and fellow team members. In this role, the Shift Lead will support Store leadership in day-to-day operations and lead by example as a positive, customer-focused retail associate. The Shift Lead may hold a state designation as the manager on duty, key holder, or agent in charge, and as such, will be responsible for coaching and training employees and resolving customer issues as needed. The Shift Lead will work closely and collaboratively with the store leadership team to drive results in a fast-paced environment while supporting the Company’s core values and culture.

Requirements

All applicants must be at least 21 years of age
3+ years of retail or customer service experience
Experience with cash handling and Point-of-Sales systems required
Exceptional customer service and problem-solving skills
Strong collaboration skills and the ability to contribute to a positive work environment
Ability to coach and influence others
Flexibility to work nights, weekends, and holidays as needed

Responsibilities

Support store leadership in achieving sales goals and business growth.
Lead by example and promote a service-minded retail environment.
Demonstrate exceptional cannabis product knowledge and provide guidance to customers to ensure a positive experience.
Open/close the store as needed and assign tasks as needed throughout the day to meet business demands.
Perform and train the retail team on all retail tasks and responsibilities including, but not limited to, customer intake, sales, inventory, and POS transactions.
Provide coaching in the moment to employees and escalate employee concerns or issues to store leadership in a timely manner.
Ensure operational excellence by following SOPs, compliance regulations, and established internal processes; report any compliance issues, concerns, or violations to store leadership in a timely manner.
In collaboration with store leadership, support all aspects of inventory management including but not limited to: ensuring inventory movement is properly documented and supporting regular audits and month/quarter/year-end inventory processes
Identify opportunities for improvement and share findings with store leadership.