Lead Retail Associate - Torrance, CA (Reduced Full-Time), Amazon Go

Amazon.com, Inc.•Torrance, CA

44d•$18 - $25•Onsite

About The Position

As a Lead Associate, you will be the face of Amazon and contribute to a vibrant store culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, willingness to learn new things, and a commitment to delighting our customers. You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities. Amazon Go is a new kind of store with no checkout required. With Just Walk Out shopping, you can get in and out quickly without scanning any items or waiting in a checkout line. Amazon Go is our take on a convenience store that offers customers a range of grab-and-go items from delicious sandwiches and salads for breakfast, lunch, dinner, plus everyday essentials and more. Simply use the Amazon app to enter the store, take the products you want, and go! No lines, no checkout. (No, seriously.)

Requirements

1+ years of floor leader or other leadership, or 1+ years of Amazon experience
3+ years of retail or customer facing, or 1+ years of Amazon experience
High school or equivalent diploma
Are 18 years of age or older

Nice To Haves

Prior experience working in Amazon Physical Stores
Experience managing inventory in a retail or distribution setting
Proficient with computers and Microsoft Office (Outlook, Word, Excel)
Prior experience in training others
Strong verbal communication and customer service skills
Previous experience in providing peer-to-peer feedback
Demonstrated success in problem solving and delivering results

Responsibilities

Be an expert in interacting with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
Provide ongoing training in areas including product knowledge, product quality training, and store operations, and assist manager in identifying training needs.
Maintain a key to the store and open and close the store following the proper procedures.
Support floor leader responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches.
Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance.
Participate in associate onboarding and in associate interviews as required.
Ensure consistent execution of inventory workflow processes, guiding associates as needed including receiving, stocking and replenishing product.
Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.
Utilize inventory management systems to scan, process, and count product.
Be responsible for ensuring store and all surfaces are kept clean at all times.
Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong store culture.
Work with a manager to maintain the physical safety and high quality standards of the store.
Work in a fast changing and ambiguous environment.
Perform additional duties as assigned.