Lead Retail Associate-Frederickson, WA (Reduced Full-Time), Amazon Go

Amazon • Puyallup, WA

412d • $45,760 - $56,805

About The Position

As a Lead Retail Associate at Amazon Go, you will play a crucial role in creating a vibrant store culture focused on customer satisfaction. This position involves assisting the store manager with operations, training associates, and ensuring a seamless shopping experience for customers. You will be responsible for maintaining store standards, managing inventory, and leading by example in customer engagement.

Requirements

• 1+ years of floor leader or other leadership experience, or 1+ years of Amazon experience.
• 3+ years of retail or customer-facing experience, or 1+ years of Amazon experience.
• High school or equivalent diploma.
• Are 18 years of age or older.

Nice To Haves

• Prior experience working in Amazon Physical Stores.
• Experience managing inventory in a retail or distribution setting.
• Proficient with computers and Microsoft Office (Outlook, Word, Excel).
• Prior experience in training others.
• Strong verbal communication and customer service skills.
• Previous experience in providing peer-to-peer feedback.
• Demonstrated success in problem solving and delivering results.

Responsibilities

• Be an expert in interacting with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Provide ongoing training in areas including product knowledge, product quality training, and store operations, and assist manager in identifying training needs.
• Maintain a key to the store and open and close the store following the proper procedures.
• Support floor leader responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches.
• Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance.
• Participate in associate onboarding and in associate interviews as required.
• Ensure consistent execution of inventory workflow processes, guiding associates as needed including receiving, stocking and replenishing product.
• Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.
• Utilize inventory management systems to scan, process, and count product.
• Be responsible for ensuring store and all surfaces are kept clean at all times.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong store culture.
• Work with a manager to maintain the physical safety and high quality standards of the store.
• Work in a fast changing and ambiguous environment.
• Perform additional duties as assigned.

Benefits

• Pay starts at $22.00 per hour with benefits available.
• Reduced Full-Time: Average work between 30-39 hrs per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED