Lead Restoration Technician

SERVPRO of Lee & South Chatham Counties • Pittsboro, NC

180d

About The Position

We are seeking a Lead Restoration Technician at SERVPRO to oversee restoration projects, guide a small team of technicians, and ensure exceptional results in water mitigation and reconstruction. The ideal candidate is a proactive, hands-on leader who thrives in a fast-paced environment, excels at problem-solving, and communicates effectively with clients and teammates.

Requirements

• 2+ years in restoration or construction (water mitigation experience preferred).
• IICRC Water Restoration Technician (WRT) certification or willingness to obtain within 6 months (reimbursement provided).
• Proficiency with restoration equipment such as moisture meters and dehumidifiers.
• Basic carpentry skills for reconstruction support.
• Valid driver’s license and reliable transportation.

Responsibilities

• Perform and oversee water extraction, drying, and mold remediation per IICRC S500 standards.
• Operate equipment such as pumps, dehumidifiers, and air movers, and take moisture readings.
• Train and supervise 1-2 technicians on mitigation tasks, ensuring OSHA-compliant safety practices.
• Assist with minor reconstruction tasks under the Reconstruction Project Manager.
• Capture and upload 5-10 high-resolution photos per phase to WorkCenter, ensuring they meet SERVPRO and insurance audit standards.
• Receive work orders via Dash mobile app and update job status in the Jobs tab.
• Log task notes and photos in WorkCenter under the appropriate job tabs.
• Interact with clients during site visits, providing updates and ensuring satisfaction.
• Coordinate with Office Manager, Mitigation Project Manager, Reconstruction Project Manager, and Estimator for seamless job execution.
• Participate in 24/7 on-call rotation for emergencies, responding within 1 hour.
• Document emergency work in WorkCenter with photos and notes.
• Adhere to SERVPRO Job File Audit Checklist and maintain accurate job file documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level