CCBHC Macari Operations- Lead Resource Coordinator-CCBHC

The Child Center of NY•New York, NY

About The Position

The Child Center of NY strengthens children and families with skills, opportunities, and emotional support to build healthy, successful lives. Founded in 1953, The Child Center of NY has become a powerful community presence throughout the city. With 50 locations and 100 programs in NYC’s most under-served communities, our 1,000+ results-oriented professionals make a difference for more than 40,000 children and their families each year. The Lead Resource Coordinator will operate as part of an interdisciplinary team within The Child Center of NY’s Certified Community Behavioral Health Clinic (CCBHC), providing care coordination to individuals of all ages with complex and/or chronic behavioral health issues. Using a person-centered, strengths-based approach, the Resource Coordinator will play an integral role in supporting an individual’s wellness and recovery journey, making sure they have access to resources they need to help maintain stability within the community.

Requirements

Bachelor’s Degree in Social Work, Psychology or related field with two years’ experience.
Relevant expertise and experience in serving clients in child welfare, developmental disabilities, mental health, substance use, healthcare and/or other systems as well as those receiving preventive services.
Experience providing service coordination and information, linkages, and referrals for community-based services.
Ability to plan and carry out assignments independently.
Ability to prioritize, adhere to timelines and multi-task.

Nice To Haves

Bilingual in one or more of the following: Spanish, Mandarin, Cantonese, Bengali Job Behavioral Expectations:
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
Safe and successful performance, including meeting productivity standards.
Maintain an understanding of the principles, methods and processes needed to perform the job. Attends staff meetings, seminars and in-service training as assigned.
Demonstrates the ability to complete work in an acceptable manner by the time and/or date established with accuracy and minimal errors.

Responsibilities

Complete initial and ongoing needs assessments to determine the individual’s most appropriate level of care management.
Responsible for supporting clients in navigating complex health care and social service systems. This includes resolving any potential barriers a client may experience to engagement.
Provide advocacy on behalf of the clients, psychoeducation when needed and linkages to appropriate community and social service resources. This includes helping a client who is Health Home eligible, but not already connected, enroll in a Health Home.
Provide transitional care in the event of hospitalization or other out-of-home settings.
Facilitate interdisciplinary collaboration among all providers, the client, family, caregivers and all available supports to ensure the client’s needs are being met. This includes, but is not limited to, coordination of: a) the client’s provision of services as determined by their acuity level. b) adherence to treatment recommendations. c) monitoring and evaluating client’s needs, including prevention, wellness, medical, mental health, care transitions, and social and community services where appropriate.
Conduct home/community visits for the purpose of ongoing assessment and monitoring of client needs.
Monitor and maintain compliance with all Federal, State and Local regulations.
Monitor compliance using data management systems.
Conduct outreach and maintain relationships with community providers as well as other agency programs.
Perform other related duties, as necessary.