Lead Residential Inspector

RISE GROUP INC • Cranston, RI

1d • $80,000 - $90,000

About The Position

The RISE Group, Inc. is seeking a Lead Residential Inspector to conduct in-home quality assurance inspections of subcontracted work for customers of the RI Energy program. The position will supervise QA inspectors and be a technical and process resource to Inspectors. Inspectors visit residences at the start, during and/or upon completion of work, with follow-up visits as needed to ensure customer satisfaction. This position will be based out of the Cranston, RI office.

Requirements

• At least five years of building construction/remodeling experience, including knowledge of carpentry, electrical or mechanical systems.
• Experience interacting with customers and contractors.
• Interpersonal skills, including the ability to tactfully avoid conflict and build mutual respect.
• Excellent verbal and writing skills.
• A commitment to and enthusiasm for energy efficiency.
• Proficiency with Windows-based computer applications, including Microsoft Word, Excel and Outlook.
• A high school diploma or equivalent.
• A valid driver’s license, clean driving record and the ability to travel daily to customers’ homes.
• Physically able to fulfill job functions, including lifting up to 50 lbs., carrying and climbing step ladders, entering attics, basements and crawlspaces, and using small tools and installation equipment.
• Able to pass criminal background and drug screening tests.

Nice To Haves

• Experience installing insulation and air sealing.
• Building construction/remodeling supervisory experience.
• BPI Building Analyst Technician or Professional certification.
• Construction Supervisor License.

Responsibilities

• Supervise and monitor Inspectors production and quality
• Work with RISE staff to create and implement process and technical improvements to improve productivity, quality and consistency of the inspection work delivered
• A lead resource providing support for technical issues, building science, program standards for inspectors, office staff and field staff
• Highly proficient in diagnostic tests and equipment (blower door and combustion safety tests, infrared scans) and can train inspectors and field staff
• Coordinate and deliver technical discussions at inspectors’ meetings and occasionally auditor meetings
• Compile best practice examples and lead technical discussions at contractor quarterly meetings
• Participate in the onboarding meetings of new contractors
• Train, direct and maintain good working relationships with contractor installation crews
• Diagnose and troubleshoot installation questions/issues with crews via a contractor hotline
• Interact with homeowners effectively and diplomatically during site visits and when issues arise
• Ability to work with customers and resolve complex customer service concerns about work quality
• Prepare inspection reports documenting findings, including digital photos of any problems/discrepancies, complete change orders, and contractor evaluation surveys
• Maintain a high level of communication with the RISE office, homeowners, contractors, and building code officials in a clear, professional and timely manner
• With company support, obtain and maintain BPI certifications along with OSHA and Lead-Safe certifications.

Benefits

• Health care benefits through United HealthCare
• Delta Dental and Vision Service Plan
• Paid time off and holidays
• Employer-matching 401(k) retirement plan
• Employer-paid Employee Stock Ownership Program (ESOP)
• Employer-paid life and AD&D insurance; access to short and long-term disability insurance
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED