Lead Residential & Commercial Account Manager

CenterPoint Energy • Noblesville, IN

50d

About The Position

Reporting to the Manager, Energy Solutions this position will be responsible for providing direct account manager support for CenterPoint Energy’s Residential and Commerical customers. This position will serve as a single point of contact for customers and will be responsible for growing meter count and increasing natural gas residential and commercial utility margin.

Requirements

• Degree in Sales, Marketing, Engineering or Public Relations
• 7+ Years Experience
• Residential/commercial construction, building and/or development
• Natural gas and/or electric utility

Responsibilities

• Serve as the single point of contact for residential and commercial customer accounts in assigned geographical region.
• Coordinate all sales-related activities related to providing natural gas to CenterPoint Energy’s Indiana customer base, including developing and cultivating relationships with key builders and developers.
• Assist in the development of strategic business and sales plans identifying and communicating customer energy needs to attract and retain CenterPoint Energy’s residential and commercial customer base and ensure exceptional customer service.
• Strengthen relationships and gain actionable insights that drive value for residential and commercial customers, CenterPoint Energy, and improve customer commitment.
• Communicate with key internal stakeholders and Business Development leadership regarding new business opportunities, to ensure growth targets are achived.
• Conduct regular status meetings with key internal/external stakeholders to ensure project timelines are met and customer expectations are achieved.
• Work directly with customer, contractors or other trade allys to ensure proper load requirements are obtained and provided to engineering for formal design.
• Ensure work orders are created, assigned and appropriately managed through the work order lifecycle.
• Partner with CenterPoint Energy’s Energy Efficiency team to promote and educate customers on available energy efficiency program offerings.
• Develop and maintain key developer/builder profiles.
• In partnership with Credit and Collections, ensure credit support/performance assurance is obtained, maintained and customer refunds are processed timely and accurately.
• Ensure contracts are secured, executed, and properly maintained in accordance to CenterPoint Energy’s tariff, authorization policy, and document retention policies.

Benefits

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees