Lead Resident Behavioral Health Aide

Interfaith Community Services INC•Escondido, CA

just now•Onsite

About The Position

Interfaith Community Services, North County's largest social services agency since 1979, empowers over 20,000 hungry, homeless, and low-income community members annually towards self-sufficiency. They provide basic needs, nutrition, social services, shelters, housing, employment development, senior services, veterans programs, and addiction recovery support. The organization partners with 250+ faith communities and over 1,700 volunteers, alongside a staff of over 275. The Lead Resident Behavioral Health Aide (RBHA) is responsible for providing basic behavioral and mental healthcare to patients discharged from various medical and residential settings, helping them achieve adaptive physical, psychological, and social functioning within the program. This role also involves supporting the day-to-day coordination of other Resident Behavioral Health Aides, assisting with training, and serving as a peer resource under the guidance of the Clinical Program Manager. The Lead RBHA works within an interdisciplinary team to ensure smooth operations and client care aligned with program goals.

Requirements

High school diploma or GED, required
Complete driver authorization training within 30 days of hire
Valid CA Driver’s License
Ability to establish and maintain professional boundaries with clients
Working knowledge and skills in mental health, co-occurring disorders, substance abuse treatment models, and crisis intervention
Ability to react calmly and professionally to emergency situations
Ability to identify problems, and research and recommend resolutions
Knowledge of community and social service agencies
Knowledge of adult development
Must have excellent written and verbal communication skills
Must be highly organized and demonstrate attention to detail
Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
Demonstrated experience working with a collaborative team
Working knowledge of MS Office (Word, Excel, and Outlook)
Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
Work with spirit of teamwork, cooperation and a sense of urgency
Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
Ability to multi-task in an efficient, thorough, and prioritized manner
Ability to work quickly, accurately and independently

Nice To Haves

Minimum 1 year experience working with severely mentally ill, medically fragile, and homeless populations, preferred
Knowledge of alcohol and other drug recovery field, preferred
Previous experience in a peer leadership or support role, preferred
Bilingual (Spanish/English), preferred

Responsibilities

Serves as a point of contact for other Resident Behavioral Health Aides regarding questions about routine duties, protocols, and day-to-day logistics
Provides peer support and on-the-job guidance for new or less experienced Resident Behavioral Health Aides
Supports the Clinical Program Manager in assigning daily duties, and communicating workflow updates
Participates in and assists with onboarding and shadowing of new staff assigned to the Recuperative Care program
Escalates operational concerns, safety issues, and client-related needs to supervisory staff in a timely and consistent manner
Coordinates with other lead staff to ensure smooth shift handoffs and accurate communication of client needs and program activity
May be asked to represent the aide team in interdisciplinary care meetings or quality improvement efforts
Ensures clients receive basic physical and mental health services in accordance to their interdisciplinary plan of care under the general guidance and supervision of nursing, clinical staff and other qualified personnel to patients with acute or chronic psychiatric and/or substance abuse disorders
Observes, documents and reports clients' physical conditions, behavior and responses to treatment or any significant changes to supervisor and other appropriate team members
Assists with client admissions, transfers, coordination of services and discharges
Provides support in therapeutic activities and interventions that are within the scope of the staff member’s role, education, knowledge, and as permitted by the policies and procedures of the Recuperative Care Program
Utilizes behavioral and physical health skills to prevent injury to clients and others to provide a safe and therapeutic environment
Responds appropriately to crisis situations including but not limited to de-escalation, basic safety/risk assessment following safety protocols and procedures
Ensure the overall safety and well-being of clients adhering to program protocols and modeling program protocols
Keeps hallways and common areas clean and clear of debris, wheelchairs, etc.
Ensures facilities are maintained in clean and orderly fashion in the absence of janitorial services including but not limited to sweeping, mopping, sanitizing etc.
Assists in cleaning and preparation of bed/room for new admissions or at the time of client exit as needed
Orients new clients to their room and facility upon program admission and as needed upon intake.
Assists clients with making necessary appointments and support with scheduling transportation necessary according to program policy and procedures
Accompanies clients to appointments for support under guidance of qualified personnel as needed
Transport clients to necessary appointments in the absence of transportation specialist or as needed with supervisor approval in accordance to agency and program transportation guidelines and regulations
Supports transportation specialist with vehicle readiness, transportation calendar, transportation logs and appropriate driving protocols as needed.
Ensures the confidentiality of client information and records
Participates in all staff meetings and assigned or required trainings
Perform additional duties as assigned