Lead Research Technical Support Specialist

Stony Brook University • Stony Brook, NY

402d • $70,000 - $90,000

About The Position

The Lead Research Technical Support Specialist at Stony Brook University provides advanced technical support and guidance for researchers, ensuring that research data is managed, stored, and secured according to institutional and regulatory standards. This role blends technical expertise in Linux environments, cybersecurity protocols, and research-specific software, facilitating efficient and secure research processes. The position requires strong analytical and problem-solving skills, excellent communication abilities, and a customer-service focus to support the mission-critical research activities of the university.

Requirements

• Bachelor's degree or a combination of directly related full-time experience in IT and education totaling four years.
• Experience with Linux systems administration.
• Experience working in a research or academic environment.
• Experience working with research data management practices, cybersecurity principles, and compliance standards.
• Experience troubleshooting IT issues.

Nice To Haves

• Experience with research-specific software applications and scientific data workflows.
• Knowledge of research compliance frameworks such as HIPAA, GDPR, or NIH data security guidelines.
• Certifications in cybersecurity, Linux, or relevant IT disciplines.

Responsibilities

• Develop, implement, and maintain secure data storage solutions tailored to meet research project requirements.
• Establish and monitor backup protocols to ensure data integrity and prevent loss, implementing best practices for research data retention.
• Utilize Linux-based systems to manage data storage, access permissions, and data transfer processes effectively.
• Collaborate with the cybersecurity team to apply robust security measures, safeguard sensitive research data, and ensure compliance with institutional, regulatory, and funding agency standards.
• Conduct regular assessments of data management systems and procedures, identify and resolve vulnerabilities, and recommend enhancements to ensure data security and accessibility.
• Provide specialized support for research software applications, facilitating their integration within a Linux environment and ensuring compatibility with various research methodologies.
• Maintain proficiency with various research tools and platforms unique to scientific research, enabling customized support and troubleshooting.
• Collaborate with researchers to develop optimized workflows that leverage software tools, databases, and analytics platforms specific to their projects.
• Configure and maintain Linux systems to meet the unique demands of scientific computing, optimizing performance and stability for research applications.
• Act as a liaison between the research community and the IT Department, translating complex technical requirements into practical solutions.
• Provide guidance and training to researchers and staff on technology usage, security protocols, and best practices in data management.
• Facilitate effective communication with non-technical staff, ensuring they understand and can follow security and data management protocols.
• Manage multiple priorities and adapt to the varying technical needs of researchers, ensuring responsive and efficient IT support.
• Contribute to collaborative projects that enhance the overall IT infrastructure, supporting research and keeping researchers' needs at the forefront of institutional IT planning.

Benefits

• Health insurance
• Paid holidays
• Professional development opportunities
• Flexible scheduling
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree