Lead Rental Associate

TONY HAWAII AUTOMOTIVE GROUP LLC•Waipahu, HI

8d•Onsite

About The Position

Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
High school diploma or equivalent.
At least two years’ related experience required.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Nice To Haves

Current human resources and/or compensation credentials or certification preferred.

Responsibilities

Provide guests with rental vehicles as needed
Ensure rental desks are staffed during rental hours
Document any exceptions to policy
Document any damage to vehicles prior to and after the rental period
Create and process Rental Agreements according to set procedures.
Scheduling maintenance per manufacturer as indicated and as needed
Communicate with Nissan Manager the status of rental vehicles
Recruits, interviews, hires, and trains new staff.
Oversee the daily workflow of the department.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with company policy.
Performs other related duties as assigned.
Adhere to the Tony Group Standards
SMILE: be positive and respectful to everyone
GREET: greet everyone within five feet
HELP: help every guest or find someone who can
THANK: remember to always thank the guest
GOLD: Go for Gold (Grand Opening Look, Daily)