Lead Reliability Engineer

Truist Bank•Atlanta, GA

About The Position

The Lead Stability Engineer is responsible for providing advanced technical support, troubleshooting, and problem resolution for complex issues within the organization’s infrastructure and applications. This role requires strong analytical skills, in-depth technical knowledge, and the ability to lead projects and mentor team members.

Requirements

Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
In- depth knowledge in information systems and ability to identify, apply, and implement best practices.
Understanding of key business processes and competitive strategies related to the IT function.
Ability to plan and manage projects.
Ability to solve complex problems by applying best practices.
Ability to provide direction and mentor less experienced teammates.
Ability to interpret and convey complex, difficult, or sensitive information.

Nice To Haves

Proven experience in technical support, troubleshooting, and application support.
Strong background in problem-solving and root-cause analysis.
Experience leading projects and mentoring team members.
Advanced knowledge of infrastructure and application support.
Excellent communication and documentation skills.
Ability to manage vendor relationships and collaborate across teams.

Responsibilities

Perform problem tracking, diagnosis, root-cause analysis, replication, troubleshooting, and resolution for complex technical issues, including programming and debugging activities.
Respond promptly to incidents and service tickets, ensuring timely investigation and resolution.
Analyze technical issue trends and develop recommendations for long-term improvements and preventive measures.
Document all relevant end-user interactions and steps taken to resolve incidents in accordance with established standards.
Maintain occasional direct contact with end-users to gather information and provide updates.
Communicate status and resolution details to internal customers effectively and professionally.
Engage and manage relationships with external vendors when necessary.
Apply in-depth knowledge of application support and adhere to industry best practices.
Lead moderately complex projects and contribute to larger, more complex initiatives.
Solve complex technical and operational problems independently and collaboratively.
Serve as a resource and mentor for less experienced team members.
May have people management responsibilities for a small team, including guidance and performance oversight.