Lead Relationship Banker

LCNB National Bank•Mason, OH

5h•Onsite

About The Position

LCNB National Bank is seeking a Lead Relationship Banker for our Mason office. This position provides superior quality service to our customers in person and over the phone. The role is responsible for assisting customers by accurately and efficiently processing transactions, answering questions, resolving complaints or account discrepancies, determining customer needs and fulfilling requests. This position requires a broad knowledge of all bank products, services and general operations. Responsible for ensuring all functions performed on the teller line are compliant and adhere to regulations and company procedures.

Requirements

Managing multiple priorities
Interpersonal skills
Coaching others
Strong computer skills
Strong written and verbal communications skills
Cash handling
Problem solving
Accuracy and attention to detail
Customer focused
Strong leadership and team building skills
High School Diploma or GED equivalent required
Ohio Notary Public (or the ability to obtain commission within first three months of employment)

Nice To Haves

Leadership/Management/Supervision Education and/or Experience
Customer service experience
Cash handling experience

Responsibilities

Oversees the daily operations of the teller line
Assist customers by accurately and efficiently processing transactions, such as deposits, withdrawals or payments
Identifies and resolves customer servicing issues or account discrepancies
Serves as primary troubleshooter for complex problems
Coaches, mentors and leads teller line by example
Ensure compliance with all internal controls and established policies and procedures
Promote and advise on the bank’s products and services
Maintain a position of trust and responsibility by keeping all customer business confidential
Answers customer calls and enters information accurately and efficiently into call center database
Identify referral opportunities and make relevant referrals
Communicate effectively with other team members and other areas of the bank
Comprehend, retain and apply information as necessary to perform duties and responsibilities effectively
Additional duties as assigned