Lead Registration - Communications

Mission Regional Medical center•Encino, CA

37d•$21 - $24

About The Position

Encino Hospital Medical Center is a 150-bed state-of-the-art hospital located in Encino, California. Its multi-disciplinary staff consists of 330 physicians and 520 professional support staff. Encino Hospital Medical Center serves a diverse population and incorporates elements of urban and suburban medicine in a caring environment. It offers a wide array of inpatient and outpatient services. The hospital is consistently at the forefront in providing innovative and integrated healthcare. For more information, visit: www.encinomed.org Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Why Prime Healthcare? Encino Hospital Medical Center, a member of the Prime Healthcare Foundation, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference. Encino Hospital Medical Center offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to: Paid Time Off 401K retirement plan Outstanding Medical Dental Vision Coverage Tuition Reimbursement Many more Voluntary Benefit Options! Benefits may vary based on collective bargaining agreement requirements and/or the employment status, i.e. full-time or part-time. This is a Fast-paced work environment in which you can take pride in serving an underserved community. Come Join a Team of Dedicated Healthcare Workers!!! The Lead associate is responsible for ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility. The Lead associate coordinates break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break, and assists Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations. The Lead associate is knowledgeable regarding all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures. Under the Supervisor's direction, he/she takes the lead in assuring compliance and completion of all daily duties within the department. The Lead associate sets the example in exemplary customer service and overall conduct he/she relates well to patients, visitors, physicians, other departments, management, employees in own department, etc.

Requirements

High School Diploma or equivalent required
Extensive knowledge of Patient Access required
Exceptional interpersonal & organizational skills
Demonstrated leadership and management abilities
Extremely high degree of attention to detail
Good written and verbal communication skills
Ability to prioritize
Good analytical & problem solving skills
Proficiency in Microsoft Word and Excel
Ability to effectively manage multiple demands and function well under pressure

Nice To Haves

Certified Healthcare Access Associate (CHAA) preferred

Responsibilities

ensuring a smooth patient flow
quality registration
maximum Point of Service patient collections
outstanding customer service in his/her area of responsibility
coordinates break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break
assists Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations
knowledgeable regarding all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures
takes the lead in assuring compliance and completion of all daily duties within the department
sets the example in exemplary customer service and overall conduct he/she relates well to patients, visitors, physicians, other departments, management, employees in own department, etc.