Lead Registration Representative (Reg FT)

Community College of Allegheny County (CCAC) • Pittsburgh, PA

1d • $18 • Hybrid

About The Position

Performs a variety of administrative clerical and secretarial duties for the registration department, which may include preparation of complex correspondence, reports, batch processing, developing filing systems and other analytical assignments.

Requirements

• High school diploma or GED plus three years of relevant experience gained through previous job related training or education.
• Should possess excellent interpersonal skills in interfacing with faculty, staff and students.
• Ability to multitask while effectively communicating CCAC policy and procedures to students and their
• Must be able to operate various office equipment, including a personal computer, and appropriate College software packages or equivalent.
• Should possess good organizational, customer service, communication, interpersonal and clerical skills.
• Detail oriented, ability to multi-task meet deadlines and be a team player.
• Ability to travel to perform work duties at any campus or center location within the CCAC system.
• Required to have regular and timely attendance.
• Must be able to work in a general office environment with the ability to sit for at least 2 hours without interruption.

Responsibilities

• Provides quality customer service to both internal and external customers.
• Welcome and serve students who visit campus in-person or virtual Welcome Center through drop-in or appointment methods.
• Monitor and respond to student inquiries and requests received via contact center in a timely manner, by explaining processes and procedures, helping to make appointments, referral to appropriate personnel and processing transactions.
• Monitor and respond to student inquiries and requests received by email and text message in a timely manner, by explaining processes and procedures, referral to appropriate personnel and processing transactions.
• Process accurate course enrollment for students to include registrations, adds, drops, swaps, withdrawals and waitlists, according to college policies and procedures
• Enter change-of-program and pre-requisite waivers received from advisors, department heads or other departments.
• Monitor waitlists and respond to issues from faculty, advisors, staff and students
• Update student demographic information for new and returning students to include address, phones, personal email, chosen name.
• Facilitate the work process between Advising/Registration and the Registrar’s Office (duplicate IDs, registration exceptions, rebills, etc.)
• Assist students with residency appeals, academic renewal, course substitutions, graduation applications, enrollment verifications and transcript requests.
• Reviews queries and reports for accuracy; troubleshoot, research and correct student records identified through quality-control checks or other offices (financial aid, bursar, etc.)
• Explain student rights and privacy associated with the Family Educational Rights and Privacy Act (FERPA) and assist students with their requests and process Privacy Requests and FERPA Release forms.
• Maintain the security and storage of student registration records and other documents (electronic/paper), including the scanning and linking process for document imaging; maintain filing systems for confidential materials.
• Performs various scheduling activities.
• Maintains and orders supplies; receives, sorts and delivers mail.
• Prepares bulk mailings and participates in clerical preparations and activities for meetings and various college events.
• Assists with training temporary others; may assign the work of temporary part-time and work- study student employees.
• Processes or monitors course substitutions, residency appeals and academic renewal, and develops related correspondence to students.
• Process applications for credit transfer and advanced standing and send appropriate correspondence to applicants and students.
• Assist in the certification of graduates and send appropriate correspondence to eligible and ineligible graduation applicants.
• Run batch processes to facilitate automation of registration and student records (block registration, batch add programs and sample plans, etc).
• Update knowledge articles and documentation for registration processes and procedures.
• Assist with the collection and organization of assessment data.
• Prepare complex correspondence, reports and other documentation; Assist Director with the monitoring and tracking of registration questions and discrepancies to problem-solve registration issues for students.
• Interfaces with students, faculty, staff and outside agencies to exchange information, provide policy interpretation and provide initial assistance in resolving complaints.
• Arranges for conferences and special events, which include preparing agenda, designing brochures and programs, overseeing registration and scheduling facilities and resources.
• Prepares and maintains budgetary and other financial information and investigates discrepancies; assists with trip requests as needed.
• Computes and processes payroll for assigned faculty and staff.
• Perform all duties in accordance with applicable laws, collective bargaining agreements, board policies and administrative regulations and directives.
• Performs other clerical duties related to specific/unique needs of the department.
• Performs other related duties as required or assigned.

Benefits

• Comprehensive Health Coverage: Access to an excellent health plan with a very low out-of-pocket expense network option.
• Generous Time Off: Enjoy a range of time-off benefits that are tailored to your position, along with a four-day workweek in the summer for an ideal work-life balance. These benefits vary and may include vacation, personal, sick, and holiday pay, as well as options like collegial coverage for faculty.
• Retirement Planning: Options include a 403(b) retirement plan with up to 10% employer match or a state-defined benefit pension.
• Financial Peace of Mind: Employer-paid benefits include group life insurance, short/long-term disability, and access to flexible spending accounts (FSAs).
• Wellness Support: Our Employee Assistance Program (EAP) is available for confidential support, with resources to address personal and professional challenges.
• Educational Support: Take advantage of tuition waivers, tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and a variety of professional development opportunities to grow your career.
• Exclusive Employee Perks & Rewards: Save on theme parks, sporting events, electronics, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED