• Provides clinical oversight, case management and education
Requirements
Ability to communicate pleasantly, professionally, and effectively with office staff and third parties in person, writing and over the phone
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Demonstrates initiative regarding collaboration and independently performs high quality work
Familiarity with the concepts, practices, and procedures of the home care industry
Ability to function well in a high-paced, and at times, stressful environment
Proficient with Microsoft Office Suite and other related software
Excellent time management skills with a proven ability to meet deadlines
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Ability to prioritize tasks and to delegate them when appropriate
Excellent problem-solving skills
Thorough in all aspects of the job
Collaborative and Coachable
Licensed RN
Completion of agency training
Minimum of two years in a clinical and/or hospital setting
Nice To Haves
Experience in Home Health/Care, Pediatrics, Gerontology, Neuro/Brain Injury, and/or Mental Health is preferred.
Responsibilities
The RN role encompasses that of a case manager providing oversight of individualized client care plans, education of staff and assurance that consumer and attendants of the Medicaid IHSS Waiver Program are given the required skilled supervision and support, in accordance with CDPHE Regulations and agency policies.
Know and understand all state regulations pertaining to HCBS-EBD and IHSS as well as Class B licensure for non-medical agencies.
Possess an in-depth understanding of the clinical process of assessment, planning, implementation and evaluation of clients and educates and communicates this process to caregivers, care coordinators and agency managers.
Facilitate training, continuing education and mentoring to Care Coordinators, RN’s and LPN’s to include office and field time, ride a-longs, skills demonstrations, assessment reviews and auditing of client files to ensure understanding and competency.
Collaborate with Agency Managers, Operations Manager, Leadership and Board as needed or requested to ensure agency goals are met.
Advocate client welfare and serve as a liaison between clients, their families, case managers, healthcare providers and agency.
Develop and facilitate skills workshops for staff in response to needs identified by RN’s, leadership and/or Agency Managers, using Quality Management and Tracker tools.
Contribute and participate in Education Conferences, Caregiver Support Forums, skills training and mandatory Annual Training sessions.
Provide clinical consultation to Client, Authorized Representative, Caregivers, Care Coordinators and staff on difficult cases and potentially dangerous situations.
Assist Care Coordinators, Agency Manager(s) and Leadership in investigation of complaints and critical incidents.
Contribute and participate in providing objective evaluation review of staff as requested from management for performance review.
Assist and/or participate as needed in terminations of services with IHSS consumers and attendants.
Communicate on a daily/weekly basis with office staff and be available for calls and consults as needed.
Manage and maintain calendar appointments, schedules and meetings.
Complete performance assessments, training documentation and all paperwork associated with said tasks in a timely basis.
Demonstrate and model professional behavior, communication and attire when acting as a representative of PCHS.
Respect the confidentiality of the client, consumer and agency at all times.
Perform any other duties as assigned by governing body.