Lead Referral Support Specialist

Trinity Health • Livonia, MI

5d

About The Position

Join Trinity Health At Home as a Lead Referral Support Specialist and play a vital role in ensuring seamless patient care transitions. This position supports our Customer Care Center (C3) by coordinating referral processes, training new team members, and providing administrative assistance to Referral Support Specialists (RSS) and Hospital Care Coordinators (HCC). You’ll be the central liaison for referral management, ensuring accuracy and efficiency from start to finish. What You Will Do Develop, coordinate, and deliver initial and ongoing RSS training. Oversee RSS weekly and weekend shift assignments. Assist HCCs with referral entry and insurance verification. Accurately document referrals in the EMR system and manage them through completion. Act as the primary contact for referral sources, patients, and families. Ensure timely transmission of referrals for efficient scheduling and meet productivity standards. Respond to RSS inquiries and delegate tasks to maintain workflow efficiency. About Trinity Health At Home: Trinity Health At Home is a leading provider of home-based care, rooted in a mission to serve with compassion and excellence. As part of Trinity Health, one of the largest Catholic health systems in the U.S., we are committed to holistic, person-centered care that supports healing and independence Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Requirements

• High School diploma required; Associate’s degree preferred.
• 2–4 years of healthcare or related industry experience.
• Strong knowledge of governmental reimbursement criteria; familiarity with managed care contracts preferred.
• Proficiency in Microsoft Office; experience with Trinity Health At Home software platforms a plus.
• Demonstrated computer literacy and ability to navigate multiple systems.
• Commitment to Trinity Health’s mission, ethics, and behaviors of excellence.

Responsibilities

• Develop, coordinate, and deliver initial and ongoing RSS training.
• Oversee RSS weekly and weekend shift assignments.
• Assist HCCs with referral entry and insurance verification.
• Accurately document referrals in the EMR system and manage them through completion.
• Act as the primary contact for referral sources, patients, and families.
• Ensure timely transmission of referrals for efficient scheduling and meet productivity standards.
• Respond to RSS inquiries and delegate tasks to maintain workflow efficiency.

Benefits

• Paid holidays and generous Paid Time Off (PTO)
• Up to $4,000 in tuition reimbursement annually!
• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
• Day 1 Benefits - Low cost medical, dental and vision insurance plans. Enjoy lower cost medical services when you visit facilities within the Trinity Health network.
• Daily-pay options
• Fast response interview times and job offers!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees