Lead RedPoint Platform Engineer

Perficient-posted 10 days ago
Full-time • Mid Level
Hybrid • Boston, MA
5,001-10,000 employees
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We currently have a career opportunity for a Lead RedPoint Platform Engineer to join our team. This is a hybrid role, located in Boston, MA. Job Overview: As a Lead RedPoint Platform Engineer you will provide specialized second and third-level technical support for the applications built on RedPoint platform, resolving complex incidents, managing advanced integrations, and collaborating with development, infrastructure, and operations teams to ensure service continuity and efficiency. Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

  • Diagnose and resolve critical incidents related to RedPoint.
  • Design, implement, and optimize omnichannel marketing campaigns, create Real Time Layouts of webpage using Redpoint Interactions.
  • Scheduling automations between RPI and RPDM, automate repetitive tasks using scripts or monitoring tools.
  • Perform API integrations with Redpoint.
  • Analyze logs, traces, and system performance.
  • Escalate and follow up with the RedPoint vendor when necessary.
  • Document solutions, procedures, and lessons learned.
  • Support implementations, upgrades, and RedPoint migrations.
  • Collaborate with development teams for integration testing and change validation.
  • Participate in on-call or rotating 24/7 support shifts (as required)
  • Minimum 3 years of experience in a Level 2 or Level 3 technical support role.
  • Advanced knowledge of the RedPoint platform (Data Management, Campaign, Interaction).
  • Proficiency in SQL databases (Oracle, SQL Server, PostgreSQL) and data segmentation logic.
  • Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution.
  • Familiarity with AI-enhanced platforms is a plus.
  • A solid understanding of AI capabilities and limitations including ethical considerations is expected.
  • Experience with monitoring tools, including Splunk and/or Dynatrace
  • Understanding of networking, REST/SOAP APIs, and integration protocols.
  • Knowledge on various AWS technologies, including EC2, and S3
  • Scripting skills in PowerShell, Bash, or Python
  • Analytical thinking and problem-solving mindset.
  • Solid foundation in Computer Science, with strong competencies in data structures, algorithms and software design.
  • Client facing or consulting experience highly preferred.
  • Skilled problem solvers with the desire and proven ability to create innovative solutions.
  • Flexible and adaptable attitude, disciplined to manage multiple responsibilities and adjust to varied environments.
  • Future technology leaders- dynamic individuals energized by fast paced personal and professional growth.
  • Phenomenal communicators who can explain and present concepts to technical and non-technical audiences alike, including high level decision makers.
  • Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.
  • Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
  • This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
  • Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans.
  • Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
  • Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
  • If you need assistance or accommodation due to a disability, please contact us.
  • Applications will be accepted until the position is filled or the posting is removed.
  • A reasonable estimate of the current salary range for this position is $93,600.00 to $170,640.00.
  • Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs.
  • Information regarding the benefits available for this position are in our benefits overview.
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