Lead Recovery Support Specialist

Charles River Recovery•Weston, MA

About The Position

The lead case manager will provide supervision and support to the case managers in all their responsibilities. The lead case manager will provide direct case management services to patients as needed to support the team. The lead case manager will coordinate care and assist with developing and implementing treatment plans for patients with the treatment team.

Requirements

Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Problem Solving: Identifies problems, involves others in seeking solutions, conducts appropriate analyses, searches for best solutions; responds quickly to new challenges
Decision Making: Use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions; take action consistent with available facts, constraints, and anticipated consequences.
Collaboration: Clinical leaders must be able to work in collaboration with other health professionals and leaders from other disciplines.

Responsibilities

Responsible for orienting and training of new RSS to the role of Recovery support specialist.
Provide ongoing training regarding policies, procedures, protocols, and expectations of RSS.
Will complete the daily assignment of RSS to all incoming patients.
Will assist in completing the daily gratitude/wrap up groups as needed.
Will be responsible to assign daily tasks to the RSS staff as needed.
Will develop the RSS biweekly/monthly schedule as needed.
Will support existing RSS with managing their daily duties.
Will be point of contact to finding coverage for call-outs and vacation.
Monitors patient activities, provides security checks throughout shift, completes documentation to include, but not limited to, rounds sheets and End of Shift reports; records patient behavior.
Participates in direct patient care including ensuring patient safety and interacting therapeutically.
Assists in the activities of patients’ daily schedule.
Assists with de-escalation.
Performs all aspects of patient belongings processing for new admissions and resulting from visitations, including search, debugging, and delivery.
Assists patients with packing of belongings in preparation for discharge.
Monitors Business Center for patient compliance with rules and schedules.
Monitors patient activities at the Wellness Center.
Partner with Clinical Coordinator to conduct a welcoming New Patient Orientation.
Assists with all aspects of visitation program, including greeting, sign-in, orientation, search and belongings processing.
Understands the principles of 12-Step Programs and how they apply to the recovery process of the addicted client.
Aids and instructs clients in facilitation and presentation of the Clinical Curriculum with corresponding notes in medical records system.
Is proficient with all technology hardware, company systems and tools required to perform duties.
Demonstrates appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources, and all other contacts.
Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including co-workers, patients, residents, visitors, families, and referral sources.
Perform any other job-related duties as assigned.