Lead Receptionist

Flora Legal Group • Indianapolis, IN

411d • $41,600 - $43,680

About The Position

The Lead Receptionist at Flora Legal Group is a full-time position responsible for overseeing front desk operations in a fast-paced immigration law practice. This role requires a bilingual (English/Spanish) individual who will lead the reception team, manage client interactions, and ensure smooth operations at the front desk. The Lead Receptionist will handle various administrative tasks, assist customers, and maintain a professional environment while working closely with the Office Manager.

Requirements

• Bilingual in English and Spanish.
• Experience in a fast-paced office environment.
• Excellent customer service and leadership skills.
• Outstanding organizational and multitasking abilities.
• Professional and team-oriented attitude.
• Ability to work well under pressure.
• Good written and oral communication skills.
• Proficient in Microsoft Office Suite and Outlook email/calendar.
• Ability to handle confidential information professionally.

Responsibilities

• Lead the reception team alongside the Office Manager.
• Serve as the first point of contact for incoming calls and walk-in clients, greeting all customers in a friendly manner.
• Check clients in and out for appointments.
• Take payments and schedule appointments.
• Organize the Front Desk area, conference rooms, lobby, and office entrance.
• Provide translation and interpreting services as needed.
• Keep detailed notes in the Firm's case management system.
• Manage petty cash and perform other administrative duties as required.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Vision insurance
• 401(k) matching
• Life insurance
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed