Lead Receptionist
About The Position
When you work at Sandhill Cove Retirement Living, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life! Sandhill Cove Retirement Living is recruiting for a hospitality focused Guest Services Coordinator. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner on a daily basis. They are the first face someone sees when visiting our community! Here are a few of the daily responsibilities of a Guest Services Coordinator: Provide ongoing telephone coverage. Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately. Keep difficult situations from escalating. Accept delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery Prepare maintenance work orders as requested by residents and staff Assist the Director of Administrative Services with projects/assignments. Here are a few of the qualifications we need you to have: High school diploma or general education degree (GED) required Familiarity with Microsoft Office Suite products Must demonstrate excellent telephone communication skills Starting hourly rate: $17.50 an hour based on experience Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis and flu vaccine status. Sandhill Cove fully embraces a culture of hospitality. We embrace the following hospitality promises: We greet residents, employees and guests warmly, by name and with a smile. We treat everyone with courteous respect. We strive to anticipate resident, employee and guest needs and act accordingly. We listen and respond enthusiastically in a timely manner. We hold ourselves and one another accountable. We embrace and value our differences. We make residents, employees and guests feel important. We ask “Is there anything else I can do for you?” We maintain high levels of professionalism, both in conduct and appearance, at all times. We pay attention to details. If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you! EEO Employer #nonclinical
Requirements
- High school diploma or general education degree (GED) required
- Familiarity with Microsoft Office Suite products
- Must demonstrate excellent telephone communication skills
- Starting hourly rate: $17.50 an hour based on experience
- Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis and flu vaccine status.
Responsibilities
- Provide ongoing telephone coverage.
- Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately.
- Keep difficult situations from escalating.
- Accept delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery
- Prepare maintenance work orders as requested by residents and staff
- Assist the Director of Administrative Services with projects/assignments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
