Lead Receptionist

Country Critters Veterinary Clinic • Elizabethtown, KY

74d

About The Position

The Lead Receptionist handles all duties of the Reception position as well as leads the Reception Team. The Receptionist is the client’s first contact when calling, or visiting the practice, and represents the professional and positive image. The receptionist answers telephones, greets clients, prepares patient files, and escorts clients and patients to exam rooms, receives and relays client correspondence, and updates client financial records. This exceptional receptionist has the ability to diffuse negative client situations and foster client bonding.

Requirements

• 2+ years of reception experience in a veterinary practice OR equivalent combination of experience and education is applicable
• Customer service experience preferred
• Basic computer skills using Microsoft WORD and Outlook
• Ability to participate in our online applicant and new hire onboarding process remotely
• Ability to complete computer-based training

Responsibilities

• Demonstrate veterinary knowledge with the ability to educate and answer client inquiries about animal care, routine procedures, and guide optimal care
• Educate clients on over-the-counter products such as shampoos and nutraceuticals, as well as heartworm and external parasite preventives to promote client education and sales
• Admit and discharge patients and handle medical record entries accurately using veterinary practice software and alphabetical filing system
• Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates
• Handle client/patient transfers with ease
• Prepare client invoices for services performed and accurately handle payment transactions
• Accurately and empathetically communicate estimates/treatment plans to clients
• Build relationships with customers to create long-term bonds with the clinic
• Create a positive and welcoming environment during client wait times
• Maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen
• Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Provide accurate follow-up on messages, calls, e-mail, or fax communication
• Maintain a positive, cooperative relationships with other associates
• Display genuine care and liking to animals and the veterinary field
• Develop client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements.
• Maintain a professional/welcoming appearance of the front office through cleaning and organization
• Offer proper upkeep for and troubleshoot office equipment including pc’s, telephones, copiers, and fax machines
• May be required to cross train and perform other duties

What This Job Offers

• Number of Employees: 5,001-10,000 employees