Lead Ramp Services
About The Position
The Lead Ramp Agent oversees ramp operations, ensuring safe and efficient aircraft handling, baggage loading, and ground support services. This role provides guidance to ramp agents, assigns tasks, and ensures compliance with safety regulations and airline procedures. While not a disciplinary role, the Lead serves as a key point of contact for operational efficiency and issue resolution. This position requires strong leadership, attention to detail, and the ability to work in a fast-paced, physically demanding environment. Compliance with all safety and security protocols is essential. This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union that requires joining the TWU and paying union dues.
Requirements
- HS Diploma, GED or Equivalent.
- Must be at least 18 years of age.
- Valid US driver's license.
- Ability to work various shifts, including nights, weekends, and holidays.
- Strong leadership, communication, and problem-solving skills.
- Ability to read, write, speak, and understand English fluently.
Nice To Haves
- Prior experience as a Ramp Agent or in a similar airline ground operations role.
- Proficiency in using airline operations or baggage tracking systems.
- Familiarity with airline safety regulations, ground handling procedures, and aircraft servicing.
- Ability to adapt to changing operational needs and work under pressure.
- Strong problem-solving and decision-making skills in a fast-paced environment.
- Ability to train and mentor team members effectively.
Responsibilities
- Oversee and support ramp agents in daily operations.
- Train and demonstrate proper work and safety procedures.
- Assign and schedule work tasks to maintain efficiency.
- Monitor and analyze work methods and outcomes.
- Identify and report operational issues to management.
- Assist in the effective use of tools, equipment, and materials.
- Ensure compliance with site security procedures.
- Report security breaches, suspicious activity, or policy violations.
Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
