Lead Ramp Services

Worldwide Flight Services, Inc. • Sanford, FL

82d

About The Position

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? The Lead Ramp Agent oversees ramp operations, ensuring safe and efficient aircraft handling, baggage loading, and ground support services. This role provides guidance to ramp agents, assigns tasks, and ensures compliance with safety regulations and airline procedures. While not a disciplinary role, the Lead serves as a key point of contact for operational efficiency and issue resolution. This position requires strong leadership, attention to detail, and the ability to work in a fast-paced, physically demanding environment. Compliance with all safety and security protocols is essential. This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union that requires joining the TWU and paying union dues.

Requirements

• HS Diploma, GED or Equivalent.
• Must be at least 18 years of age.
• Valid US driver's license.
• Ability to work various shifts, including nights, weekends, and holidays.
• Strong leadership, communication, and problem-solving skills.
• Ability to read, write, speak, and understand English fluently.

Nice To Haves

• Prior experience as a Ramp Agent or in a similar airline ground operations role.
• Proficiency in using airline operations or baggage tracking systems.
• Familiarity with airline safety regulations, ground handling procedures, and aircraft servicing.
• Ability to adapt to changing operational needs and work under pressure.
• Strong problem-solving and decision-making skills in a fast-paced environment.
• Ability to train and mentor team members effectively.

Responsibilities

• Oversee and support ramp agents in daily operations.
• Train and demonstrate proper work and safety procedures.
• Assign and schedule work tasks to maintain efficiency.
• Monitor and analyze work methods and outcomes.
• Identify and report operational issues to management.
• Assist in the effective use of tools, equipment, and materials.
• Ensure compliance with site security procedures.
• Report security breaches, suspicious activity, or policy violations.

Benefits

• Access your pay when you need it through DailyPay app.
• On the spot awards offered through the Awardco Platform including gift cards and more.
• Multiple options for both full and part-time employees for quality medical care.
• Travel Discounts, Pet insurance, Discount Shopping & More through WFS Employee Extras.
• Wellness Programs offered to all employees.
• 401k program offered.
• Opportunity for Internal Mobility and transfers available.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees