Lead Quality Control Technician

Corvias Group • Fort Meade, MD

111d • $29 - $39

About The Position

The Lead Quality Control Technician uses advanced knowledge of maintenance trades to perform quality inspections of the physical assets, grounds, and amenities of the property management portfolio, including inspection of completed work orders and adherence to policies and procedures. This hands-on role requires a detail and process-oriented, analytical thinker who can identify and address maintenance deficiencies, adhering to Quality Control Program guidelines, and implement additional training and/or corrective actions for employees and vendors. Ensuring quality of work aligns with expectations of residents and partners for a quality living environment and promoting a culture of accountability and continuous improvement amongst the maintenance team, is at the forefront of this role.

Requirements

• Minimum 5 years of maintenance experience in multi-family or housing maintenance, construction, or trades.
• Minimum 6 months' experience as a Quality Control Technician.
• High school diploma or equivalent preferred.
• Type I and II minimum EPA certification with Type II or Type III / Universal EPA Certification if installation/buildings have chillers.
• Certification or comparable experience in four or more trades including: HVAC, plumbing, electrical, appliance repair, carpentry, masonry, building construction.
• Ability to demonstrate the appropriate and safe use of tools and equipment for the specific trades.
• Ability to demonstrate advanced knowledge of OSHA regulations.
• Working knowledge of repairs & maintenance, renovations, and turnkey operations.
• Ability to effectively train all levels of maintenance techs in a hands-on setting.
• Detail and process-oriented with the ability to perform quality control inspections on completed maintenance work and repairs.
• Ability to troubleshoot and solve problems independently.
• Ability to read English, interpret documents and communicate effectively both verbally and in writing.
• Basic computer proficiency, including working knowledge of word processing, spreadsheet, and database applications.
• Proven history of taking initiative to be productive and efficient while also working well in a team-oriented environment focused on collaboration and accountability.
• Customer-focused with the ability to interact with residents in a professional and courteous manner.
• Must be available for mandatory after-hours emergency repairs and/or on call scheduled work rotations.
• Ability to work irregular hours; workdays may include Saturday or Sunday.
• Required to provide and maintain own basic hand and power tools related to work requirements.
• May be required to wear a respirator, in accordance with the respiratory protection program, after passing a medical exam and fit test.
• Valid driver's license required.
• Use of personal vehicle with mileage reimbursement required.
• Occasional travel may be required.

Responsibilities

• Maintain a high standard of customer service by ensuring maintenance work is conducted in a manner that supports resident satisfaction and resiliency of housing.
• Perform quality control inspections of work orders identified through the quality control application or assigned by supervisor.
• Assist the Director of Quality Control with organizing and prioritizing all facets of the quality control program for assigned installation.
• Perform Visual Inspection and/or Mechanical inspection for selected turned homes ready for inbound residents.
• Manage and track quality issues through all phases of the inspection process and be accountable for ensuring task completion.
• Communicate all quality issues to the Quality Control Regulatory Compliance Manager or Director of Quality Control in a timely manner.
• Collaborate with stakeholders to ensure compliant quality outcomes across the portfolio.
• Foster an environment of accountability and continuous learning and technical development.
• Mentor in all areas of maintenance to include plumbing, electrical, appliances, and carpentry.
• Support the Quality Control Regulatory Compliance Manager and/or Director of Quality Control in the creation of training materials.
• Properly complete all quality inspection documentation in accordance with policy guidelines.
• Work in conjunction with maintenance teams to ensure adherence to Corvias Policy, Procedures, and SOPs.
• Champion the Corvias culture, mission, vision, and values, and maintain the highest standards of business professionalism.

Benefits

• A choice between two benefit-rich medical, dental and vision plans.
• 401(k) with immediate 100% vesting and up to a 4% contribution match.
• Generous paid time off that increases throughout your career.
• 12 paid holidays.
• Paid time off to volunteer.
• 100% paid life and AD&D insurance.
• Company paid short-term and long-term disability coverage.
• Parental Leave.
• Military Leave.
• Flexible Spending Accounts (Health and Dependent Care).
• Complimentary Employee Assistance Program.
• Tuition reimbursement to support growth and development.

What This Job Offers

• Job Type: Full-time
• Industry: Real Estate
• Education Level: High school or GED