Lead Quality Assurance Administrator, Global Payments & Liquidity
About The Position
Wells Fargo is seeking a Lead Quality Assurance Administrator to support our Global Payments & Liquidity organization. In this role, you will: Lead and mentor the quality assurance team, providing day‑to-day guidance, coaching, and subject matter expertise. Perform and oversee complex quality reviews, scoring, calibration, and secondary checks to ensure accuracy, consistency, and compliance with internal and regulatory requirements. Analyze findings, identify trends, and recommend improvements to processes, tools, and quality standards. Coordinate and maintain business processes, procedures, and policies by partnering with control owners, SMEs, and project teams. Support operational tasks for the business, ensuring high attention to detail, timely execution, and effective issue escalation. Deliver training, documentation, and performance feedback to drive continual improvement and operational effectiveness. Collaborate and communicate with business partners, senior leaders, and team members to support quality outcomes and departmental goals. Monitor quality assurance programs to identify gaps, risks, and opportunities for improvement. Provide guidance on regulatory, procedural, and compliance requirements to ensure consistent interpretation across the team. Facilitate team calibrations, dispute resolutions, and decision-making processes to maintain fair and accurate scoring.
Requirements
- 6+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Knowledge and experience with GPL products, services, and/or implementation.
- Exceptional writing, editing, and formatting skills with strong analytical skills with high attention to detail and accuracy.
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
- Strong analytical skills and ability to solve complex issues.
- Experience in problem analysis, solution implementation, and change management.
- Ability to communicate confidentially and professionally.
- Ability to take initiative and work independently with minimal supervision in a structured environment.
- Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills.
- Strong attention to detail and accuracy skills.
- Strong time management skills and ability to meet deadlines.
Responsibilities
- Lead and mentor the quality assurance team, providing day‑to-day guidance, coaching, and subject matter expertise.
- Perform and oversee complex quality reviews, scoring, calibration, and secondary checks to ensure accuracy, consistency, and compliance with internal and regulatory requirements.
- Analyze findings, identify trends, and recommend improvements to processes, tools, and quality standards.
- Coordinate and maintain business processes, procedures, and policies by partnering with control owners, SMEs, and project teams.
- Support operational tasks for the business, ensuring high attention to detail, timely execution, and effective issue escalation.
- Deliver training, documentation, and performance feedback to drive continual improvement and operational effectiveness.
- Collaborate and communicate with business partners, senior leaders, and team members to support quality outcomes and departmental goals.
- Monitor quality assurance programs to identify gaps, risks, and opportunities for improvement.
- Provide guidance on regulatory, procedural, and compliance requirements to ensure consistent interpretation across the team.
- Facilitate team calibrations, dispute resolutions, and decision-making processes to maintain fair and accurate scoring.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
