Lead QAD Business Analyst

Watts Water•Andover, MA

2d•$130,000 - $146,000•Remote

About The Position

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. The IT organization within Watts Water Technologies is responsible for the implementation, maintenance and development of Information Systems and supporting ICT infrastructure for all Watts Water Technologies companies globally. The QAD Lead Business Analyst is responsible for providing advanced functional and technical expertise, and production support to business processes supported by QAD ERP and associated applications. This role operates as a senior-level contributor within a team of developer/analysts, collaborating to design scalable solutions, develop specifications, guide technical execution, and ensure alignment with enterprise standards. The role reports to the Sr. ERP Applications Manager. Remote with preferred location in No. Andover, MA.

Requirements

Bachelor's degree in Computer Science, Information Systems, or related discipline preferred.
Minimum 10 years of IT experience, including extensive Progress 4GL development and hands-on QAD ERP support.
Strong functional background in manufacturing business processes, with several years of QAD configuration and support experience.
Proven implementation and troubleshooting experience with QAD ERP systems (minimum 6 years) in a manufacturing environment.
Experience with QAD eB2.1 module development (required); Progress Version 10+ preferred.
Experience with EDI, QAD CIM load tools, and related integration methods.
Technical proficiency in Progress 4GL; knowledge of SQL, XML, Java, and Linux is a plus.
Strong understanding of SDLC principles and IT Service Management processes (ITIL preferred).
Self-motivated, independent, and capable of delivering high-quality work with minimal supervision.
Strong communication and collaboration skills, with the ability to work effectively across multiple Lead-level peers and business teams.
Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.
Ability to be flexible and adapt to changing work priorities and stressful conditions.
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
Maintain productive and collaborative relationships with other Watts employees.
Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
Ability to remain seated/standing at a desk or workstation for extended periods.
Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
Ability to read documents and communicate clearly and effectively, both orally and in writing, with management, coworkers, and third parties.
Ability to operate standard office equipment such as computers, printers, phones, and copiers.
Ability to physically move around the office and occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Responsibilities

Provide advanced QAD (MFG/Pro) functional and technical support, delivering solutions for projects and system change requests.
Manage and prioritize service and change requests, including problem resolution, enhancements, configuration changes, and new features.
Manage expectations with key stakeholders (Customers, PM’s and Business Analysts. Etc.) as to delivery and status of the deliverables.
Develop detailed technical specifications based on functional requirements to ensure high-quality implementation.
Review, analyze, construct, and modify business application systems including coding, testing, debugging, and deployment.
Understand business and technical requirements and translate them into well-designed, scalable solution plans.
Follow and enhance established standards for design, development, source code management, and deployments.
Troubleshoot and resolve complex production issues, performing root-cause analysis and implementing long-term corrective actions.
Provide on-call business critical production support as required.
Manage expectations with key stakeholders (customers, project managers, and business analysts) regarding delivery timelines and scope.
Participate actively in design reviews, offering practical and scalable recommendations for improvements.
Contribute knowledge and expertise to peers to ensure consistency, quality across the ERP landscape.
Support training and knowledge transfer to business users during implementations, upgrades, or process enhancements.
Ensure project deliverables meet required quality standards and are delivered on time and within scope.