Lead Public Safety Officer

Beth Israel Lahey Health•Milton, MA

4d•$23 - $31

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Beth Israel Deaconess Hospital - Milton is seeking a Lead Public Safety Officer to join the Department of Public Safety and Security. Hours per week: 40 This position is Full-Time Evenings (3:00 PM - 11:30 PM) Reporting to the BID-Milton Manager of Public Safety and Security, this position is responsible for maintaining a safe and secure environment throughout the BID-Milton Hospital campus by possessing a safety-centric mindset with a focus on customer service and WE CARE standards. This position is considered a working lead, however performs a wide variety of supervisory, inspection and scheduling functions along with general security functions. Job Description: Reporting to the BID-Milton Manager of Public Safety and Security, this position is responsible for maintaining a safe and secure environment throughout the BID -Milton Hospital property areas by possessing a safety centric mindset with a focus on customer service and WE CARE standards at all times. This position is considered a working lead, however performs a wide variety of supervisory, inspection and scheduling functions along with general security functions.

Requirements

Possess 1-2 years of formal training or education in specialty or related specialty beyond the high school level.
Demonstrated ability to effectively lead a team as well as being a team member
2+ years previous/current Healthcare Public Safety/Security, law enforcement, and/or military experience in a supervisory role required.
Familiarity with computers and Public Safety equipment.
Ability to navigate at a basic level within web-based applications.
Ability to properly and effectively use radio communication equipment.
Knowledge of Joint Commission Environment of Care and Life Safety standards related to Security.
Thorough working knowledge of the hospital environment.
Must obtain and maintain Level III AVADE Certification within 3 months of employment. MOAB or other, may be substituted until training is offered by the organization.
American Heart Association BLS CPR certification
MA License to Carry Firearms within 3 months of employment
Must maintain MA Driver's License
Must successfully Complete IAHSS Supervisor Level Certification (CHSO) training within 60 Days of employment.
Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
Ability to follow precedents and procedures. May set priorities and organize work-within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with Patients, families and other medical center staff; respond to basic questions; and complete required documentation (i.e. incident reports, shift activity logs, etc.)
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Nice To Haves

Associate's degree or higher preferred

Responsibilities

Responsible for scheduling and ensuring 24/7 shift coverage for Public Safety Officers and contracted Security Officers.
Oversees, distributes and assigns shift tasks such as post assignments, ID badge, parking lot audits, code drills and unit tabletops, lost and found inspections, and conducts shift briefings.
Reviews cameras, daily activity reports, and patrol tours; analyzes data and provides monthly reports.
Collects and archives weekly site incident statistics.
Assists with the development, rollout, and compliance of departmental policies and procedures.
Provide coverage at the Public Safety Communications Center.
Attends assigned committees, meetings, and trainings (e.g., Workplace Violence, Safety Committee, Emergency Management committee, etc).
Acts as a liaison between the hospital and local emergency services
Assists the Manager of Public Safety and Security with departmental operations and efficiency
Maintain consistent communication with Nursing Supervisor
Responsible for the support of all Public Safety and Security personnel on assigned shift.
Monitors BID-Milton Hospital facilities through proactive interior and exterior patrols to prevent, deter and identify potential criminal activity, identify safety concerns and public safety hazards. Escalate identified issues following department policies and procedures.
Welcoming, assisting and directing all staff, patients and visitors into the facility while ensuring all applicable BID-Milton Hospital rules & regulations and operating policy & procedures are being met and/or abided by in a professional manner.
Monitors all CCTV and alarm stations for criminal and/or safety situations, taking required applicable steps and making needed notifications
De-escalates crisis situations using verbal techniques; applies physical restraint techniques when necessary.
Performs varying degree of patient watches and monitoring, rounding, parking lot audits and post assignments, as directed.
Tours the facility and reports any applicable security and/or safety issues to appropriate parties.
Responds to all emergencies, codes, and requests for assistance.
Prepares and submits complete and accurate incident and daily activity reports.
Maintains effective communication and positive working relationships with hospital staff and external partners ensuring all issues, assistance requests and follow-ups are handled in a timely and complete manner.
Assists all hospital departments to ensure safe and secure operations.
Supports the hospital’s mission and core values by providing exceptional customer-focused service for patients, visitors and staff.
Performs all other duties as assigned by the BID–Milton Manager of Public Safety and Security.