Lead Project Technician 1

The Franklin Inst•Philadelphia, PA

29d•$39

About The Position

The Lead Technician will direct the Project and Operations technicians in the repair and maintenance of exhibit devices. This position will also take part in the installation and de-installation of all travel exhibits working closely with visiting production teams and the hired IATSE installation team. The Lead Technician will be the Program Support administrator for the Operations Work Order system. The Lead Technician will also: Work closely with design team as new exhibits are developed to determine staffing and equipment needs. Update and maintain a complete inventory of all exhibits and devices. Supply inventory and restock as needed; ensuring inventory is up to date including maintaining spare parts inventory. Make weekly tours of all devices and determine operational status. Ensure that staff members are trained in the operation of the equipment and basic repair of exhibits. Direct operations technicians in exhibit repair and maintenance. Schedule, follow-up and report on PM maintenance tasks using reporting tools in Maintenance Connection. Assist operations technicians with floor coverage when needed and determine when issues should be escalated. Assign and follow-up on work orders. Maintain a working relationship with service vendors and function as their point of contact. Collaborate closely with the Assistant Director of Exhibit Operations to assign daily tasks and direct daily workflow. Attend meetings for new, permanent and travel exhibitions and weekly operations Leads meetings. Review technical documents for new exhibits and be able to provide guidance to operations technicians as needed. Post event/overtime assignments for operations technicians and cover assignments as needed.

Requirements

5-7 years of experience working in a maintenance or service technician field.
Strong diagnostic and troubleshooting skills. Computer and AV systems troubleshooting experience preferred.
Strong knowledge of Microsoft Office 360 computer programs. Will also need to learn the TFI work order system, QSys, and Dante.
Experience working in a museum, hospitality, or entertainment venue.
Strong written and verbal communication skills.
The ability to work varied shifts and hours as required, including evenings and weekends.
Ability to read and interpret building and technical drawings.
Ability to install, operate, and dismantle required AV systems for events.
Experience using hand, shop, and power tools.
The ability to use pallet jacks, forklifts, and scissors lifts.

Responsibilities

Direct the Project and Operations technicians in the repair and maintenance of exhibit devices.
Take part in the installation and de-installation of all travel exhibits working closely with visiting production teams and the hired IATSE installation team.
Be the Program Support administrator for the Operations Work Order system.
Work closely with design team as new exhibits are developed to determine staffing and equipment needs.
Update and maintain a complete inventory of all exhibits and devices.
Supply inventory and restock as needed; ensuring inventory is up to date including maintaining spare parts inventory.
Make weekly tours of all devices and determine operational status.
Ensure that staff members are trained in the operation of the equipment and basic repair of exhibits.
Direct operations technicians in exhibit repair and maintenance.
Schedule, follow-up and report on PM maintenance tasks using reporting tools in Maintenance Connection.
Assist operations technicians with floor coverage when needed and determine when issues should be escalated.
Assign and follow-up on work orders.
Maintain a working relationship with service vendors and function as their point of contact.
Collaborate closely with the Assistant Director of Exhibit Operations to assign daily tasks and direct daily workflow.
Attend meetings for new, permanent and travel exhibitions and weekly operations Leads meetings.
Review technical documents for new exhibits and be able to provide guidance to operations technicians as needed.
Post event/overtime assignments for operations technicians and cover assignments as needed.