Lead Program Trainer ORR

Upbring•Katy, TX

About The Position

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values: We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion. We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive. We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength. Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time. Your Mission in Action The Lead Program Trainer is responsible for developing, coordinating, facilitating, and evaluating the training programmatic needs to ensure compliance with federal policies, state licensing standards, CARF accreditation policies, and all applicable regulations. This role leads the delivery of new employee pre-service orientation, annual mandatory training, and supplemental training programs for employees, contractors, volunteers, and foster parents. Additionally, the Lead Program Trainer provides instruction on a range of training topics while supporting the Director of Training to implement a comprehensive training plan that aligns with federal requirements and state licensing regulations. This role fosters a culture of continuous learning and professional development while ensuring high-quality training standards.

Requirements

Bachelor’s degree in Training and Development, Child Care Education, Organizational Development, Social Work, Counseling, Psychology, or a closely related field
Bilingual in Spanish and English (Based on service population and service area)
Minimum of Two (2) years of relevant training experience, including facilitation, staff development, and/or instructional design
One (1) year of management or supervisory experience
Current CPR/First Aide and Emergency Behavioral Intervention technique certification/credentials as a Program Trainer, or ability to obtain within 90 days of employment
Excellent verbal communication and presentation skills, with the ability to effectively convey information clearly and professionally and motivate learners to take an active role in their learning and development
Proficient with Microsoft Word, Excel PowerPoint, and Outlook
Bilingual in Spanish and English (Based on service population and service area)

Nice To Haves

Master’s degree in Training and Development, Child Care Education, Organizational Development, Social Work, Counseling, Psychology or a closely related field.
Three (3) or more years of relevant training experience, including facilitation, staff development, and/or instructional design
Previous ORR Shelter or ORR Foster Program experience is highly preferred
Proficient in managing a Learning Management System

Responsibilities

Facilitate instructional training for new and existing employees, contractors, and volunteers and provide constructive guidance on topics including, but not limited to, Crisis Intervention/Management, De-escalation, Safety and Emergency Education, Behavior Management, Milieu Management, CPR, and First Aid ensuring compliance with federal, state, and accreditation standards and regulations
Maintain a training matrix system and documentation, ensuring all employee, contractor, volunteer, foster parent families, and other required child caregiver training records are current and in compliance with federal, state, and accreditation requirements
Assess employee skill sets and knowledge through observations and training sessions; assist with developing and communicating training action plans to enhance skills and knowledge, address identified deficiencies, and follow action plans as needed or required
Generate and communicate training reports, track pending training completion, and coordinate training schedules to ensure program-wide compliance with all training requirements
Meet regularly with the Director of Training and Program Management to provide weekly updates on training needs, schedules, and compliance matters
Maintain a professional and positive attitude, demonstrating teamwork and professionalism in interactions and collaborating with personnel, persons served, and external partners, reflecting the Agency’s values and mission
Travel to assigned programs (to assist with training) as necessary and/or required
Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence
Communicate with direct reports in periodic one-on-one meetings
Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives
Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development
Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods