Lead Program Monitor: Worcester CJSC

Commonwealth of Massachusetts•West Boylston, MA

5d•Onsite

About The Position

The Lead Program Monitor is responsible for the oversight of security measures/entrance procedures, drug testing and program monitor duties – including but not limited to, drug testing scheduling, transportation, and finding coverage for vacant shifts. S/he will communicate with Center Management on all issues and write reports as needed while ensuring a safe and secure environment for both staff and participants. S/he will ensure that participants enter and exit the Center in an appropriate manner and remain in all assigned areas.

Requirements

Attend all assigned meetings
Possess knowledge of the requisite policies and procedures associated with the collection of urine specimens.
The ability to communicate effectively with people in a direct, clear and professional manner.
General knowledge about the purpose of a community safety facility; understanding of the goals and objectives of a community correction program and a general familiarity with the court systems.
Ability to communicate respectfully and professionally with clients in an empathic way.
Proven verbal and written communication skills.
Experience working with the justice-involved population with diverse backgrounds.
Working knowledge of Google Suite, Microsoft Excel and Word.
Some physical effort demanded when performing testing functions under typical office conditions in a correctional setting.
Must have visual and auditory acuity in order to maintain security of the center.
Must possess an active driver's license and be able to drive/transport individuals using the WCSO van/car.
Frequently required to sit, stand, talk and hear.
Must be able to work some evenings and cover additional shifts as needed.
Mission Advancement: Accepts and demonstrates the WCSO and CJSC’s values. Demonstrates a desire to serve others and fulfill community needs while working to support the development of a positive teamwork environment.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better team experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Strives to meet or exceed goals and deliver a high-value experience for members of the team.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Nice To Haves

Bachelor’s Degree in Criminal Justice or similar field preferred.
Associates Degree with a minimum of four (4) years experience working in the criminal justice field will be considered.
At least one year of supervisory experience required.

Responsibilities

Supervise all monitoring/security operations at the Center.
Schedule staff to ensure adequate coverage for all program monitor shifts.
Find coverage for vacant shifts as needed.
Provide direct monitoring of participants in all phases of daily routines, including break periods.
Monitor all educational and clinical classes/groups.
Maintain accurate communications log entries.
Procure, track and preserve urine specimens and perform Breathalyzer samples from participants in accordance with prescribed policies and procedures.
Accurately report both urine specimens and Breathalyzer sample test results.
Write incident reports as needed and communicate concerns to program management.
Responsible for program monitoring on-boarding and on-going trainings for program monitor staff – including but not limited to, drug testing, security measures, entrant procedures, program monitoring duties.
Attend and participate in all scheduled meetings and trainings as directed.
Provide transportation in assigned program vehicle when required.
Oversee transportation schedule to ensure all needed transportation has coverage.
Ensure that program vehicle is properly maintained and up to WCSO standards.
Proficient in utilizing de-escalation techniques in order to prevent crisis situations and will provide support and assistance to all staff and/or participants.
Provide support and assistance in crisis situations.
Maintain work schedule as directed.
Support the programming staff with scheduling and any other auxiliary tasks to support the goals of the center.
Maintain confidentiality of personal data.
Maintain and secure equipment for drug and alcohol collection.
Maintain and secure equipment for security/entrance procedures.
Perform any duties and tasks assigned by supervisors, and related work as required.