Lead, Program Management

Royal Caribbean Cruises • Miami, FL

439d

About The Position

The Lead Program Management position at Royal Caribbean Group involves overseeing the development, implementation, and monitoring of yearly KPIs and long-term strategies to maintain program standards. This role focuses on driving business improvements, managing hotel operations activities, and ensuring collaboration among key stakeholders. The position requires continuous improvement initiatives and the ability to adapt to shifting priorities while maintaining operational performance across new generation vessels.

Requirements

• Bachelor's degree required.
• 5 or more years of related work experience within a large corporation or consulting firm.
• Familiarity with project management and systems management.
• Intermediate level skills in Excel, Macros, Essbase, Hyperion, AMOS, JDE, and Microsoft Project.
• Ability to read, analyze, and interpret business and financial documents.
• Strong presentation skills to effectively communicate with top management.

Nice To Haves

• Experience in the cruise or hospitality industry.
• Knowledge of operational performance metrics and reporting.

Responsibilities

• Develop and implement yearly KPIs and long-term strategies for program management.
• Monitor and report on program standards and best practices.
• Drive continuous improvement initiatives and define processes for operational efficiency.
• Manage hotel operations activities and ensure collaboration among key individuals.
• Track program progress against milestones and build detailed schedules.
• Oversee the extra crew cabins (ECC) program and protect the integrity of the existing fleet ECC inventory.
• Manage crew berthing inventory and validate par level change requests.

Benefits

• Competitive compensation package.
• Career development opportunities.
• Travel opportunities as part of the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree