Lead Professional Services Engineer, CX

NICE

75d

About The Position

The Analytics PSE is responsible for planning, documenting, and deploying our software suite into hosted and on-premise environments. Additionally, the PSE has excellent troubleshooting abilities, can learn new concepts and technologies rapidly, is self-motivated, and possesses excellent communications skills; both written and verbal. A background in SQL administration and some level of software development and architecture is required – in addition to a strong working foundation in a myriad of fundamental technologies including server administration, IT infrastructure, networking, network security, cloud-based delivery, CI/CD concepts, and AI driven tools.

Requirements

• Bachelor of Science in Computer Science, Information Technology, Information Systems, or similar
• 5-10 years’ experience in enterprise system administration and technology/software development experience will be considered in lieu of a degree
• Excellent analytical and troubleshooting skills
• Positive 'Can Do' approach
• Solution-oriented personality
• Excellent written and verbal communications skills
• Experience in customer-facing delivery
• Experience deploying enterprise class software that utilizes a variety of technologies
• Self-motivated and able to work alone and with a team
• Creative thinking skills

Nice To Haves

• Experience with flexible working schedules
• Willingness to work weekends (usually no more than 50% of the time)
• Occasional travel may be required

Responsibilities

• Networking principles & troubleshooting
• DNS / DHCP management
• SSL certificate administration
• SSO/SAML configuration/troubleshooting
• Understanding of network encryption protocols
• ODBC management
• Elasticsearch management
• RabbitMQ management
• MicroStrategy strategy implementation
• Windows Server administration
• IIS administration
• NTFS / UNC security principles management
• XML/CSS management
• Scripting (PowerShell preferred)
• SQL Server Administration including user/login provisioning and troubleshooting
• Creating maintenance jobs for databases
• Database backup and restore
• Writing queries, updates, deletes, select statements, and utilizing temp tables
• Understanding existing SQL scripts and diagnosing issues
• Using SQL Profiler and Activity Monitor
• Understanding SQL Resource Management
• Understanding the difference between relational and dimensional databases
• ETL concepts and database maintenance tasks
• Managing authentication methods

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees