Lead Product Researcher

LendingClub•San Francisco, CA

1d•Hybrid

About The Position

LendingClub is hiring a Lead Product Researcher to help bring our digital lending products to the next level. This role will be critical in providing insights to design and launch products that allow our customers to thrive at LendingClub. Interested in disrupting an industry and providing an alternative to the traditional banking system? Our research team drives the development of customer insights behind our product strategy and development. We're looking for someone who is passionate about representing the customer and has a consistent record of conducting research projects across different research methodologies with cross-functional teams. Specifically, we’re looking for someone with experience launching new, mobile-first products to dive into several high-profile initiatives.

Requirements

8+ years of experience leading research for consumer-facing digital products
Strong foundation in qualitative and quantitative research methods, with the ability to select the appropriate methodology and synthesize findings into clear insights
Experience designing and executing research across multiple methods, such as surveys, customer interviews, usability testing, ethnographic research, prototype testing, benchmarking, and concept testing
Experience using survey programming tools and statistical analysis platforms such as R, SPSS, or similar
Ability to independently identify research opportunities and proactively define problem statements
Experience managing multiple research initiatives simultaneously in fast-paced environments
Strong analytical skills, including experience connecting research findings to product and business success metrics
Ability to navigate ambiguity and distill complex questions into focused, actionable research plans
Excellent written and verbal communication skills, with the ability to present insights clearly to stakeholders at all levels
Strong collaboration skills and ability to partner effectively across diverse teams
Bachelor’s degree in Human-Computer Interaction, Political Science, Sociology, Psychology, Anthropology, Cognitive Science or a related social science field; or equivalent work experience

Nice To Haves

Experience in financial services, lending, or regulated industries preferred; familiarity with home, auto, medical, or personal loans a plus

Responsibilities

Help shape future LendingClub product strategy through custom research studies that drive tactical and strategic product decisions
Act as a champion for the identification of our customers’ needs and goals, and act as a liaison to help LendingClub understand why people behave the way they do
Define, plan, conduct, and analyze user and product research in a fast-paced environment across several products
Effectively select and apply research methodologies and execute with excellence
Collaborate with and lead research-focused conversations with partners, including designers, data scientists, product managers, engineers, and finance and credit leads, to identify and prioritize opportunities
Evangelize the voice of the customer through your participation in strategic surveys and product research, interviews, usability studies, workshops, and online experiments
Engage as a strategic partner and actively identify new opportunities for delivering actionable customer insights and great customer-centered and business results
Translate research findings into clear business implications and drive increased interest in research through presentations and events
Provide detailed design feedback and guidance based on past research
Develop templates, processes, and best practices to improve the way product research works and communicates with the wider organization