Teladoc Health-posted 3 months ago
$160,000 - $180,000/Yr
Full-time • Senior
Uniondale, NY
5,001-10,000 employees

The Lead Product Operations Manager is a senior-level individual contributor responsible for independently leading and delivering high-impact cross-functional initiatives that improve the productivity and performance of the Product organization. The role focuses on driving excellence in tooling strategy, scalable training, and core product operations, with an emphasis on AI enablement. The Lead Product Operations Manager is accountable for implementing AI-enabled workflows and systems that deliver measurable improvements in efficiency, quality, or cost. The position also leads the design and automation of scalable training frameworks that increase adoption, capability, and performance across large product teams. This role requires independent leadership, strategic decision-making, and the ability to influence and align executive stakeholders on complex initiatives.

  • Independently identify, evaluate, and lead the end-to-end implementation of AI tools and capabilities across the full product development lifecycle.
  • Serve as the primary AI thought leader and evangelist for the Product Org, accountable for driving adoption and change management to integrate AI into workflows at scale.
  • Continuously monitor emerging AI trends, independently design and execute pilot programs, and own the measurement of results.
  • Establish and maintain a strategic partnership with Data & AI leadership, ensuring seamless collaboration and alignment between Product and technical AI experts.
  • Develop and own the tooling strategy for the Product org, accountable for measurable business outcomes tied to efficiency, adoption, and ROI.
  • Independently oversee and drive selection, implementation, and long-term governance of mission-critical tools.
  • Lead change management and adoption programs to ensure seamless integration and broad usage across multiple product teams.
  • Design, implement, and scale a comprehensive training framework covering onboarding, capability building, and continuous development.
  • Drive strategic alignment with functional leaders to ensure training content directly advances organizational goals.
  • Independently lead process design and optimization efforts across the product development lifecycle.
  • Own advanced qualitative and quantitative data to monitor operational performance, uncover insights, and inform recommendations.
  • Drive cross-functional and executive alignment through compelling communication and influence at the senior level.
  • 8+ years of experience in AI operations, product operations, product management, or a related field.
  • Deep understanding of the product development lifecycle specifically in a tech focused company.
  • Proven track record of leading the implementation of AI enablement solutions at scale.
  • History of designing and scaling processes with measurable improvements in efficiency, accuracy, or business performance.
  • Proven ability to operate with full autonomy, setting direction and delivering results on high-impact initiatives.
  • Proven success managing complex stakeholder networks and building alignment across multiple functions and executive levels.
  • Familiarity with tools such as Jira, Confluence, Productboard, and AI copilots.
  • Ability to think critically and strategically to address complex problems.
  • Track record of independently leading large-scale, cross-functional initiatives from strategy through execution.
  • Exceptional written and verbal communication skills.
  • Experience with Figma, Miro, and Airtable highly preferred.
  • Experience in health tech/B2B software company is a plus.
  • Base salary range of $160,000 - $180,000.
  • Eligible for a performance bonus.
  • Comprehensive benefits package.
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