Lead, Product Manager (ServiceNow, Procure-to-Pay, Source-to-Pay)

Warner Bros. Discovery•Atlanta, GA

22h

About The Position

The Lead, Product Manager, Procure-to-Pay will play a critical role within the Enterprise Service Management (ESM) function, focusing on the development, delivery, and optimization of WBD’s Procure-to-Pay (PTP) capabilities on ServiceNow’s Source-to-Pay (S2P) Operations solution. The Lead Product Manager will be responsible for aligning product visions, following roadmaps, and ensuring the successful implementation of S2P Operations and related PTP solutions that support a seamless purchasing and case management process across work teams. Based in Atlanta, this role reports to the Manager, Product Management and will be part of a collaborative team of product managers. This role requires a strong product management background, deep knowledge of the ServiceNow platform, and a business analyst mindset to translate complex business needs into actionable product features.

Requirements

6+ years of experience in product management, business analysis, or a related field, witha focus on enterprise platforms.
Proven experience managing ServiceNow S2P Operations or similar procure-to-pay management tools.
Strong understanding of Agile methodologies and product lifecycle management.
Demonstrated ability to lead cross-functional initiatives and deliver complex enterprise solutions.
Excellent communication, stakeholder management, and analytical skills.
Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.

Nice To Haves

ServiceNow certifications (e.g., Certified Application Portfolio Management Specialist, Certified System Administrator).
ITIL Foundation certification or higher.
Certification in Product Management (e.g., Certified Scrum Product Owner).
Experience working in a large, matrixed enterprise environment.
Familiarity with enterprise architecture frameworks and service management best practices.

Responsibilities

Vision & Strategy Development ● Define the Source-to-Pay (S2P) Operations product vision and roadmap within ServiceNow, ensuring alignment with the goals of the PTP business unit.
Collaborate with Platform Architecture to integrate vendor roadmaps and ensure long-term scalability and sustainability.
Champion S2P across the organization, promoting the value to enterprise architects, service owners, and business leaders.
Business Analysis & Demand Management ● Partner with the Enterprise Service Management Office (ESMO) to assess and prioritize front door demand related to S2P Operations.
Engage with stakeholders to gather, analyze, and document requirements, translating them into clear user stories and acceptance criteria.
Facilitate application rationalization, service optimization, and risk mitigation through effective portfolio management.
Stakeholder Engagement & Collaboration ● Act as the primary liaison between business units, ESMO, and Platform Engineering to ensure stakeholder needs are understood and addressed throughout the product lifecycle.
Facilitate regular communication with stakeholders to provide updates, gather feedback, and ensure alignment on priorities and deliverables.
Promote cross-functional collaboration to drive successful product outcomes and adoption.
Product Delivery & Quality Assurance ● Work closely with Platform Engineering to prioritize backlog items and support sprint planning activities.
Ensure high-quality product releases by participating in testing, validation, and quality assurance processes.
Monitor product performance and user feedback to identify areas for enhancement and optimization.